intermittent Boradband

I am with homecall.(now pipex)

I was on 1mbps broadband before, and recently upgraded as I was told I could get speeds up to 4.5mbps.

The highest I have manages to get is 2.5mbps.

Since the speed upgrade, I have been having intermittent broadband. It disconnects several times everyday, and reconnects. When i check the status in my Buffalo WBMR-G54 router, it says "waiting for response".

I have phoned them up and they advised me to change all my filters, but I bought the ADSLnation Faceplate- XTE2005.

And to my surprise, the problem is still there, my router is plugged directly into the ADSL socket in the faceplate at my master socket.

I recently unplugged all my bell ring wires, but doubt that is the problem, as everything was fine before the upgrade.

I was yold over the phone by pipex that if after plugging my router into the test socket, I was still having an intermittent connection, they would send out an engineer and if it was found out that the problem was to do with ym internal wiring I would be charged something like £70.

If I do the master socket test, can I keep my phone plugged into the other side of my filter? Obviously I would remove the XTE-2005.

I am pretty sure the problem is to do with the ISP as everything was fine before the upgrade, is there nothing they can do on their side?

One thing to do is monitor the stats provided by your router, i.e. line connection speed, attenuation and noise margin. Though not sure if the usual guide http://www.kitz.co.uk/adsl/frogstats.php has yours on it.

On a fixed speed service at 1Mbps there is a lot more safety margin to cope with bursts of noise, i.e. you trade off margin for speed. Some routers are better at this than others, and some lines have more noise than others due to things like what the neighbours have electrical.

Try in the test socket without the phone for an hour, and then plug the phone into the filter, if things go dodgy once the phone is plugged in (They should not) then the inference is that the phone may be the issue