In reply to a post by mccaffj:

Do you knw if this is Mac compatible?? Be* say line noise is the issue too but BT say this is not the case

Strange you should ask that question as I have just downloaded Router Stats Lite onto my Mac (OS Snow Leopard) It has been running successfully now for 30 mins so will report back tomorrow.

However if you google 'Crossover for Macs' you can download a program that allows windows based programs to operate on Macs. They allow a 30 day trial. I did download the trial version but the Router Stats Lite program installed itself without the need for the link so cannot say whether the Crossover program works or not. I was told about Crossover at the Apple store yesterday.

The reason I wanted Lite on my Mac is so that I can monitor a backup router wirelessly (PC which has Lite installed is hard wired) while I use it in the test socket at the weekend to see whether I can eliminate the possibility of noise interference from within the house. Personally I think it is between me and the exchange but together with Zen we are trying to eliminate things. So disconnecting my DG834G upstairs in my office and tring the DG834GT in the BT test socket. Doing it at the weekend so that not having telephone extensions is less inconvenient.

Hope that helps.

Just a short update to say that Router Stats Lite has been operating since last night on my Mac.

I thought it installed without using the Crossover program I mentioned but in fact having already installed Crossover it loaded automatically through Crossover. So well pleased with that.

An update on the noise issue - Zen have noticed a spike in noise levels between 30 mins and 45 mins past the hour though it wasn't showing on my stats. I am going to change routers on Sunday and also hook up a MW radio to see if I can locate anything inside the house that might be causing interference. Firstly with the router plugged in the usual location and then later in the test socket to see if there is any difference.

I will report back on progress or otherwise.

hey all,

I have a windows pc on loan please see router stats details below. Do these sound odd, any explanations off the back of these? Also how do i put the graphs up on this forum for you guys to see?

My noise level ranges from downstream 6db down to 0 when the connection drops then it spikes at 13.5db and then drops again. After reconnection after a drop the noise margin is 13.5db. The connection is currently dropping on average twice every 5 minutes.

Upstream is stable at 7db except when it drops to 0 for a disconnection.

connection speed is between 7 and 8 kbps except when the drop reduces it to 0. These are stats when pugged direct into the test socket in my flat.

Well, that's what I would have expected - noise on the line causing drops. To host an image you have to put it on a site somewhere and post a link to it here. A popular site to host images is http://imageshack.us/

It's not odd because lots of people have these sort of problems. For example http://forums.thinkbroadband.com/general/t/3781161-r...

ok i have another BT engineer out today. The 4th one and I am going to get him to look at these stats. i had a long period last night of about an hour and a half of connection so I cannot see a pattern emerging. Today as soon as started to hit the internet, it dropped. My router stats closed last night so I lost the graphs, i am running it again and will post an image later.

In reply to a post by BatBoy:

It's not odd because lots of people have these sort of problems. For example http://forums.thinkbroadband.com/general/t/3781161-r...

Oi!

I nearly thought it was fixed yesterday after BT had been out but had a couple of spikes overnight....alot less than normal.

Edited by deleted (Sat 16-Jan-10 09:44:22)

another BT classic. Engineer scheduled to show up didnt bother to and then the cable outside my building broke. BT didnt bother to call back and tell me why the technician didn't come out after I chased so I called again to be told that the issue was fixed and that the ticket was closed. Classic... where do they find these muppets.

After BT fixed the external cable my connection speed has jumped to 14 megs or whatever it is called and my noise margin dropped from 15 db to 5. I used to have a 8 meg connection and I was told this was the fastest I could get? Totally confused now. Drop outs still persist though and BT want to send an engineer on Monday when i told them I wanted a weekend engineer so I didnt have to take time off work.

spoke to a neighbour today as well who says they have drop out issues too! they live on the second floor. it seems everyone above the 1st floor has an issue!

sorry for all the complaining but i am going nuts and the terrible BT customer service is doing little to help all they seem to do is read from a list of possible solutions and then dont care.

Anyone out there a BT engineer who would like to comment/help??

In reply to a post by mccaffj:

another BT classic. Engineer scheduled to show up didnt bother to and then the cable outside my building broke. BT didnt bother to call back and tell me why the technician didn't come out after I chased so I called again to be told that the issue was fixed and that the ticket was closed. Classic... where do they find these muppets.

After BT fixed the external cable my connection speed has jumped to 14 megs or whatever it is called and my noise margin dropped from 15 db to 5. I used to have a 8 meg connection and I was told this was the fastest I could get? Totally confused now. Drop outs still persist though and BT want to send an engineer on Monday when i told them I wanted a weekend engineer so I didnt have to take time off work.

spoke to a neighbour today as well who says they have drop out issues too! they live on the second floor. it seems everyone above the 1st floor has an issue!

sorry for all the complaining but i am going nuts and the terrible BT customer service is doing little to help all they seem to do is read from a list of possible solutions and then dont care.

Anyone out there a BT engineer who would like to comment/help??

What a shambles they are!

Do you have any router stats you can share? Have you tried loading the Routers Stats or Router Stats Lite programs to record what is going on with the line?

I dropped sync speed last night when the usual router could no longer maintain the connection with the noise levels. Swapped to my back-up this morning a Netgear DG834GT (broadcom chipset) and it is recording a much more stable line but sadly at a lower sync rate and just below that necessary to get back to a 5000 profile. I waited until almost 9am too.

So now await the call and detective work with Zen in the morning. Will keep folks posted on progress.

Router Stats (full version) also works on my Mac using the Crossover program so I recommend it to people.

In reply to a post by mccaffj:

I used to have a 8 meg connection and I was told this was the fastest I could get?

I don't know who told you that, but the only way to tell is from your attenuation. Any other figure is a guess.

Uptime: 0 days, 0:08:02
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,321 / 15,324
Data Transferred (Sent/Received) [MB/MB] 27.81 / 459.44
Output Power (Up/Down) [dBm]: 12.0 / 19.0
Line Attenuation (Up/Down) [dB]: 13.0 / 25.5
SN Margin (Up/Down) [dB]: 4.0 / 3.5
Vendor ID (Local/Remote): TMMB / BDCM
Loss of Framing (Local/Remote): 334 / 0
Loss of Signal (Local/Remote): 373 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 558 / 0
FEC Errors (Up/Down): 0 / 35,149
CRC Errors (Up/Down): 0 / 23
HEC Errors (Up/Down): 36,176 / 20