So there you go - almost double what you were told

In reply to a post by mccaffj:

spoke to a neighbour today as well who says they have drop out issues too! they live on the second floor. it seems everyone above the 1st floor has an issue!

Then perhaps the source of the noise problem is on the ground or first floor.

In reply to a post by jcym:

In reply to a post by mccaffj:

spoke to a neighbour today as well who says they have drop out issues too! they live on the second floor. it seems everyone above the 1st floor has an issue!

Then perhaps the source of the noise problem is on the ground or first floor.

I would have thought the opposite.

Vey possibly, for without thinking I just assumed that, like my block, the line enters on the ground floor.

ok bt have done some work at the exchange and my connection hasn't dropped for a while now. Probably jinxed myself there. I was told you get compensated for a BT engineer not turning up is that true? Sounds fair as if I wasn't in they were gonna charge me £125+VAT.

If they did some work in the exchange and this meant they didn't need to come to your premises then they *did* turn up to fix your line.

In reply to a post by JonRennie:

If they did some work in the exchange and this meant they didn't need to come to your premises then they *did* turn up to fix your line.

That really depends on what BT said when the appointment was made. If BT said that they would require access to the OP's premises, then someone from BT should have contacted him around the time of the appointment, telling him what they were going to be doing. I can't really see how anyone can claim to fix anything without testing it, and you can't do that from the exchange.

Edited by deleted (Tue 19-Jan-10 08:40:46)

yeah the fact they havent actually fixed anything doesnt help, line still drops and some calls me everyday to says its fixed. Seriously retarded people out there.

please please some help now on the verge of going back to smoke signals to communicate. BT have broken my phone line, fixed it and then knocked out something in the junction box that again broke my phone line and connection. The connection is getting worse and worse, 30 drop outs an hour. It used to be 30 a day.

Why can no one fix this???? Loading a web page is painful. When they fix the phone line as well it seems to reset my adsl profile to a max speed not stability setting that kills the connection even worse.

Looking at my router stats for the last 24 hours the line was fine between 7am and 7:40pm when I was at work. I have come home and it drops like mad. But I cannot see what makes the line drop, tries turning off the TV the lights, washing machine etc but to no avail. Could it be someone else's router causing interference?

Post your line stats again from your router.

Did you get Routerstats running?