8kb/s download on top Post Office Internet package..

I have the "up to 20mb/s" package with the Post Office, however, at nights I am only getting 8kb/s download and during the day, between 30kb/s-50kb/s. This would seem normal if I lived in the middle of nowhere, but this connection is in London, Poplar in particular.

What could the issue be here? Is the ISP mucking us around? They say our line cannot handle higher speeds.

All tracert logs come back like this:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.google.com

Tracing route to www.l.google.com [74.125.230.146]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 3194 ms 3498 ms * 217.47.200.250
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * 1314 ms 50 ms 74.125.230.146

Trace complete.

C:\Windows\system32>tracert www.newegg.com

Tracing route to www.newegg.com [204.14.213.185]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 3775 ms 3149 ms 3174 ms 207.88.14.70.ptr.us.xo.net [207.88.14.70]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Windows\system32>tracert www.google.co.uk

Tracing route to www.l.google.com [74.125.230.148]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * 3654 ms 213.123.107.242
6 * * 3930 ms core2-pos0-7-0-15.ilford.ukcore.bt.net [194.72.20.174]
7 * * * Request timed out.
8 3307 ms 3276 ms 2463 ms 195.99.125.82
9 3450 ms * * 209.85.252.76
10 * * * Request timed out.
11 * * * Request timed out.
12 3827 ms * 2756 ms 74.125.230.148

Trace complete.

C:\Windows\system32>

Post your router stats.

Remember you are on an "up to 20mb/s" package; you could rightly get far less depending on your line length from exchange.

In reply to a post by XRaySpeX:

Post your router stats.

Remember you are on an "up to 20mb/s" package; you could rightly get far less depending on your line length from exchange.

Which stats do you mean? The router model etc... or the logs that in can capture regarding line quality etc...?

downstream attenuation, connection speed, snr margin etc

Poplar is the middle of nowhere in broadband terms.

If your service is on the poplar exchange there are known capacity issues on BT Wholesale based connection through that exchange, and the post office is a BT Wholesale connection.

I know there are issues, but I really didn't think 3kb/s download (I am getting that now) is acceptable (or normal):

Line stats:

[ SAR Counters ]
inPkts = 0x00aae928, inDiscards = 0x00000f3e
inF4Pkts = 0x00000000, inF5Pkts = 0x00000003
inDMATaskEnd = 0x00000000, inBufErr = 0x00000000
inCrcErr = 0x000002a0
inBufOverflow = 0x0000015d, inBufMaxLenErr= 0x00000000
inBufLenErr = 0x00000b41, inBufDescrOV = 0x00000053
outPkts = 0x007ba1a8, outDiscards = 0x00000cde
outF4Pkts = 0x00000000, outF5Pkts = 0x00000003
softRstCnt = 0x00000000
DSL Line Status:
noise margin upstream: 13 db
output power downstream: 17 db
attenuation upstream: 28 db
tone 0- 31: 00 00 00 25 66 67 78 99 87 66 78 76 66 55 54 20
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 64- 95: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 96-127: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 128-159: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 160-191: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
noise margin downstream: 30 db
output power upstream: 12 db
attenuation downstream: 50 db
tone 0- 31: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 32- 63: 00 00 00 02 22 32 32 32 23 43 22 42 23 22 23 33
tone 64- 95: 03 33 34 30 43 44 44 44 44 44 44 44 45 54 54 44
tone 96-127: 54 54 44 44 24 55 44 54 55 44 54 33 34 34 33 33
tone 128-159: 20 00 22 22 23 23 23 33 23 32 23 22 22 23 22 22
tone 160-191: 20 22 00 00 00 00 00 00 00 02 22 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 256-287: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 288-319: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 320-351: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 352-383: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 384-415: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 416-447: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 448-479: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 480-511: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

DHCP: Server
IP Pool Starting Address: 192.168.1.33
Pool Size: 32

ZyNOS Firmware Version: V3.40(BOD.0)D0 | 12/28/2009

WAN Information:
DSL Mode: ADSL_G.dmt
IP Address: 81.141.37.210
IP Subnet Mask: 255.255.255.255
Default Gateway: N/A
VPI/VCI: 0/38

LAN Information:
IP Address: 192.168.1.1
IP Subnet Mask: 255.255.255.0

& the connection speeds?

Your Down NM is very high.

Oh, you are not on a 20 Meg package, but a 8 Meg one:

DSL Mode: ADSL_G.dmt

Edited by XRaySpeX (Tue 01-Mar-11 20:45:09)

How do you mean connection speed? Is the bad down noise margin something that the ISP might be liable to fix?

I mean what does the router say they are? Best to get router stats incl. connection speeds after a daytime reconnection.

High NM more likely to indicate faulty wiring.

Heh, i'm slightly confused as to what you mean? In terms of connection speeds, this is what the router is telling us:

1120 kbps / 448 kbps

That's it! What's the problem? You omitted it 1st time. Didn't need all that "tone" & "in/out" gubbins.

You should be getting about 5 Meg down (shows an up to 20 Meg package is no use to you).

Have you removed ring wire? Changed filters? Plugged into test socket hidden behind faceplate?

Please get a set of the useful stats immediately after reconnecting in daylight from test socket.

Think you may have a wiring problem.

In reply to a post by alex98uk:

I have the "up to 20mb/s" package with the Post Office, however ....

Are you sure you're on up to 20 Mbps??

Can anyone produce any link that shows Post Office offering this package?

TIA....

In reply to a post by Parody:

In reply to a post by alex98uk:

I have the "up to 20mb/s" package with the Post Office, however ....

Are you sure you're on up to 20 Mbps??

Can anyone produce any link that shows Post Office offering this package?

TIA....

I could be wrong, it's actually my girlfriend's house connection! I think actually it may be the 8mb/s package with the phone. It shows as 26GBP on their site. We tried adding an iPlate to the phone line which I believe was meant to prevent interference, but that did nothing.

The Post Office said they could send an engineer out, but if they found no fault, we'd be charged. So, i'm unsure as to what to do. Is downloads in the <10kb/s normal for the Poplar exchange, or should I get onto the PO?

you have two separate issues. Firstly your connection speed at 1120 is a notch below 1M so your profile is probably 750k. speedtester.bt.com will reveal it.

Your noise margin downstream: 30 db points to a problem, if you restart the router does it drop to 15 or less with a consequent increase in reported router speed from 1120 ?

Secondly the slowdown is due to the exchange load or the ISP load, clock a few busy time speed tests with the above if it'll run.