It all turned out to be a complete mix-up between BT and Plusnet. Plusnet say that it had placed the order and BT said it had executed it. Turns out that was not so and once the chinese wall between BT and Plusnet was scaled my modem happily accepted the improved signal and at the moment I have 15+ during the learning curve.

Belkin did respond to my question and revealed how to change the modem manually but since BT did its thing, the Auto setting works fine anyhow.

Alls well that ends well but why do we have to jump through hoops to get a simple result?

Good to hear it's sorted. As you say, a pity that mix ups like this are so hard to resolve.

In reply to a post by Tony_the_Turner:

It all turned out to be a complete mix-up between BT and Plusnet. Plusnet say that it had placed the order and BT said it had executed it. Turns out that was not so and once the chinese wall between BT and Plusnet was scaled my modem happily accepted the improved signal and at the moment I have 15+ during the learning curve.

Belkin did respond to my question and revealed how to change the modem manually but since BT did its thing, the Auto setting works fine anyhow.

Alls well that ends well but why do we have to jump through hoops to get a simple result?

Not going to get any better, service in this country is getting worse. Glad you got it sorted.