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C:\Users\Ian>tracert bbc.co.uk
Tracing route to bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms SkyRouter.Home [10.0.0.1]
2 * * * Request timed out.
3 13 ms 11 ms 13 ms ip-84-38-37-10.easynet.co.uk [84.38.37.10]
4 13 ms 16 ms 15 ms te0-2-0-1.er11.thlon.ov.easynet.net [89.200.131.
87]
5 11 ms 10 ms 10 ms ntl-ge2-9.prt0.rbsov.bbc.co.uk [212.58.238.189]
6 * * * Request timed out.
7 12 ms 13 ms 12 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 * 12 ms 11 ms 132.185.255.156
9 12 ms 12 ms 12 ms bbc.co.uk [212.58.253.67]
Trace complete.
C:\Users\Ian>tracert google.co.uk
Tracing route to google.co.uk [173.194.78.94]
over a maximum of 30 hops:
1 3 ms 3 ms 3 ms SkyRouter.Home [10.0.0.1]
2 * * * Request timed out.
3 17 ms 15 ms 15 ms ip-84-38-37-12.easynet.co.uk [84.38.37.12]
4 * 17 ms 15 ms te0-6-0-5.er10.txlon.ov.easynet.net [89.200.133.
153]
5 * 11 ms 11 ms 74.125.51.109
6 11 ms 11 ms 11 ms 209.85.255.76
7 12 ms 11 ms * 209.85.253.92
8 17 ms * 17 ms 72.14.232.134
9 17 ms * 17 ms 209.85.252.83
10 * * * Request timed out.
11 * 16 ms 16 ms www.google.co.uk [173.194.78.94]
Trace complete.
C:\Users\Ian>ping bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Reply from 212.58.253.67: bytes=32 time=12ms TTL=121
Request timed out.
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 12ms, Average = 12ms
Bits in bold show the problem. It wasn't congestion it was packet loss. The packet loss showed up throughout your trace so pointed to something fairly close to you, either your kit or the exchange.
The ping at first hop there is quite high, 3ms, should really be 1ms at most. Was this over wifi?
Anyway this is just FYI in case it occurs again, raise it as a slow speeds and packet loss issue if it reoccurs with the same symptoms.
