speedtest graphs

Sorry if this post is in the wrong Forum but I did a search and coudn't find a related topic.
Since the beginning of December the usual graph profile has changed and made the internet almost unusable at most times of the day after about 3pm with download speeds less than 1. My connection rate is 6144/448. Unable to contact "support" at Post Office although I'm still trying. Just done a speedtest and this is the graph:
http://www.thinkbroadband.com/speedtest/results.html...
Can anyone advise if this is screaming out anything which may help to identify what the problem might be when I eventually contact Support. I should add that the BT Wholesale speedtest will not complete for further diagnostics and it states it hasn't the information for my line!
Please note I'm really not very knowlegeable about broadband and computers - I just want to be able to use it!

In reply to a post by austinrover:

Sorry if this post is in the wrong Forum but I did a search and coudn't find a related topic.
Since the beginning of December the usual graph profile has changed and made the internet almost unusable at most times of the day after about 3pm with download speeds less than 1. My connection rate is 6144/448. Unable to contact "support" at Post Office although I'm still trying. Just done a speedtest and this is the graph:
http://www.thinkbroadband.com/speedtest/results.html...
Can anyone advise if this is screaming out anything which may help to identify what the problem might be when I eventually contact Support. I should add that the BT Wholesale speedtest will not complete for further diagnostics and it states it hasn't the information for my line!
Please note I'm really not very knowlegeable about broadband and computers - I just want to be able to use it!

I've just looked at the replies to Bluepurple and my graphs are similar (also similar distance from exchange) but the BTW speedtest won't complete to show my IP Profile - it was 5.0 back at the beginning of December when all was ok. Gave up on contacting PO support again today after 20 mins. Speedtest Graph tonight:
http://www.thinkbroadband.com/speedtest/results.html...
I'll see what transpires when Bluepurple posts his 100MB results but can anyone advise why the BTW speedtest won't complete.
Thanks

I see no resemblance to Bluepurple's EE streaming issue. Your graphs are dissimilar, your line is shorter than his (guess @ about 44 dB attenuation).

Post your router stats.

This is from the router originally provided by the Post Office which I've had connected since supplied by them. Please note the uptime was over 800 hours, although I didn't make a note, before I reset a few days ago to undertake the BTW speedtest for IP Profile. Hope this is the information you require. Many thanks.

Interface Status Rate
ADSL Showtime 6144 / 448
LAN Up 100M/Full
WLAN Deactive N/A
Host Name:

ZyNOS Firmware Version: 1.00(AAAM.1)E0
DSL Firmware Version: FwVer:3.12.8.191_TC3086
WAN Information
- DSL Mode: ADSL_G.dmt
- Annex Type: ANNEX A/L/M
- DHCP: Server
WLAN Information
- Security: WPA2-PSK
- WPS: Configured
- Status: OFF
Security
- Firewall: Enabled
DSL Status
relative capacity occupation: 56%
noise margin upstream: 19.0 db
output power downstream: 20.0 dbm
attenuation upstream: 24.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 02 45 66 77 77 77 77 77 76 66 55 44 00
tone 32- 63: 00 00 00 68 88 9a ab ab bb bb bb bb bb bb bb bb
tone 64- 95: 0b ba aa aa aa a9 a9 99 99 99 99 99 88 98 88 88
tone 96-127: 88 87 88 88 89 77 88 79 87 77 79 97 77 78 98 99
tone 128-159: 89 99 89 99 89 88 98 89 89 99 88 98 9a 88 66 76
tone 160-191: 32 57 77 87 88 88 86 88 88 87 88 88 78 88 88 77
tone 192-223: 88 78 77 46 77 87 78 77 76 40 56 67 77 76 67 66
tone 224-255: 77 76 77 77 66 77 77 56 56 43 02 34 44 32 00 22
relative capacity occupation: 121%
noise margin downstream: 6.5 db
output power upstream: 12.0 dbm
attenuation downstream: 46.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 02 45 66 77 77 77 77 77 76 66 55 44 00
tone 32- 63: 00 00 00 68 88 9a ab ab bb bb bb bb bb bb bb bb
tone 64- 95: 0b ba aa aa aa a9 a9 99 99 99 99 99 88 98 88 88
tone 96-127: 88 87 88 88 89 77 88 79 87 77 79 97 77 78 98 99
tone 128-159: 89 99 89 99 89 88 98 89 89 99 88 98 9a 88 66 76
tone 160-191: 32 57 77 87 88 88 86 88 88 87 88 88 78 88 88 77
tone 192-223: 88 78 77 46 77 87 78 77 76 40 56 67 77 76 67 66
tone 224-255: 77 76 77 77 66 77 77 56 56 43 02 34 44 32 00 22

System Uptime: 96:47:11
Current Date/Time:
System Mode: Routing / Bridging
CPU Usage:
1%
Memory Usage:
14%

Your sync speeds are good for ADSL Max that you are on.

Your issue must be congestion in the PO system. They are infamous for this and don't buy enough capacity.

Thoght PO was going over to TT. What exchange? Is TT LLU'ed there?

Speed test graphs point towards a congestion issue.

Sorry for late response but this is my first chance to try and catch up. I managed to speak to someone technical last night at PO (after going through accounts and perservering) They got me to reset the router with the password - said they could see the fault. It looked ok at the time. Logged on tonight and the graphs are all over the place with less than 1.0 shown on the TB speedtest. I had no problem until the beginning of December when it was anounced that faster speeds were being rolled out here. I'm on Broadband "Extra" so I'm wondering what the extra is! Any suggestions other than going back to BT?

I asked you:

In reply to a post by XRaySpeX:

What exchange? Is TT LLU'ed there?

You'll get no 'Extra' over ADSL Max unless they are.

What I don't understand is that my connection was fine until until the beginning of December and was getting 5Mbps. Just look at this from tonight (I made a cup of coffee whilst TBB was loading). Is there anything I can get back to the PO tech staff about?

http://www.thinkbroadband.com/speedtest/results.html...

Hope you make some suggestions to help - fingers crossed or I'll have to move.

What results do you get from the BTw performance diagnostic test, complete the first test then look for the further diagnostic test button at/near the bottom of web page?

http://speedtest.btwholesale.com/

Do you know what exchange your line is connected to?

Sorry again, its a bit hectic here at the moment - I won't be around for a few days after tomorrow. I think TT are LLU here but I'm not 100% sure. Problems now getting worse where it is difficult to use internet in the evening because of waiting for web pages to load. PO technical say they are investigating!

The BTW speedftest progresses through the diagnostics and comes up with error -

""Your speed test has completed and the results are shown above, however during the test an error occurred while trying to
retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test
is acceptable for your service. Please re-run the test if you require this additional information.""

Its been the same since around the beginning of December. Prior to that my IP profile was 6Mbps.

In reply to a post by austinrover:

Its been the same since around the beginning of December. Prior to that my IP profile was 6Mbps.

That's cuz PO have switched you from BTw, to which the BTw speedtest further diagnostics only applies, to TT LLU. You no longer possess an IPP. What are the speed ranges that it shows?

I ask you again, what exchange?

The exchange is Diss and we are about 2.5km out in a rural location about 80yds from a green box with overhead cables. Only signed up with PO last June but all was good with IP profile at 6.0 at one stage. Just looked at BTW linechecker and it shows only 4.0Mbps max. (Annex M).
I still get bills from PO. In September they wrote "exciting improvements to tell you about.." Also in November "No changes to package prices - just displaying then in different way."

This was typical profile in September: http://www.thinkbroadband.com/speedtest/results.html...
This is 15th January 2014: http://www.thinkbroadband.com/speedtest/results.html...

Prior to all this I was with Newnet for about 3 years with better speeds than currently have.
Will I get a better connection from someone else other than PO/TT or is this the promised superfast
broadband my Council is now paying for out of our taxes and we just have to put up with it?

In reply to a post by austinrover:

it shows only 4.0Mbps max. (Annex M)

You don't use Annex M; just Annex A.

In reply to a post by austinrover:

Will I get a better connection from someone else other than PO/TT

Probably from anyone else than PO, even TT direct. PO probably don't buy enough capacity.

Your exchange has no FTTC/fibre yet.

Thanks I thought there was some shenanigans like everything in life now . Looks like I'm stuffed so I will probably suffer the loss and hope the next one I switch to can do better than what I've got at the moment - web pages take an eternity to load - or try and give up the internet completely.
I'll see what recommendations are here at TBB