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Openreach are coming on Monday as had an issue with the connection losing sync for a few hours on Monday and Tuesday nights and Zen have said they can see a lot of upstream errors.
The resyncs have stopped but have a phone connected to the line and have run a few QLTs as was hearing crackling on the line.
When I do run these the router loses sync, is this normal?
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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No, I'd say there is a line fault, or maybe a filter problem.
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Does it drop/resync when someone calls the phone
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Everything has been changed (router, filter and patch lead between filter and router) and yes the faceplate has been removed too.
Thought initially it was a voice fault (and had hoped to avoid an OR site visit) but Zen say the error rate is borderline and so thought it was better to report as a broadband fault.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Phone isn't normally used on the line but good point to test.
Just tested now by calling the number and sync was maintained.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Did you just ring it or did you pick the phone up?
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picked it up too.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Strange, hope openreach get to the bottom of it
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A QLT is no diff from an ordinary call, except it's so much quieter (you hope!).
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
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All fixed.
Openreach visit today, copper renewed between cab and house.
Profile tweaked by Zen, got another meg.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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Openreach visit today, copper renewed between cab and house. Really? What distance is that?
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.2/15.0Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Openreach visit today, copper renewed between cab and house. Really? What distance is that?
Was more likely just a pair swap.
Edited by troublegum (Tue 27-Jan-15 11:07:56)
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That's why I'm asking. But might have been new to the DP, plus a pair swap to the cabinet.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 57.2/15.0Mbps @ 600m. - IPv4 BQM IPv6 BQM
"Angels can fly because they can take themselves lightly." - G K Chesterton.
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Wasn't here but relative was, eng said the cable was changed to the cabinet.
Cab in a few hundred yards away.
Anyway getting 4.25 MB now and sync is near 5.
Seems to be very steady.
Interleaving was altered and latency is about 27 ms but seems good so far.
Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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