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Standard User techguy
(experienced) Sat 24-Jan-15 18:38:38
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Does a Quiet Line Test cause a DSL connection to resync?


[link to this post] 		 
Openreach are coming on Monday as had an issue with the connection losing sync for a few hours on Monday and Tuesday nights and Zen have said they can see a lot of upstream errors.

The resyncs have stopped but have a phone connected to the line and have run a few QLTs as was hearing crackling on the line.

When I do run these the router loses sync, is this normal?

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User deleted
(deleted) Sat 24-Jan-15 18:46:56
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: techguy] [link to this post] 		 
No, I'd say there is a line fault, or maybe a filter problem.
Standard User deleted
(deleted) Sat 24-Jan-15 18:51:02
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: techguy] [link to this post] 		 
Does it drop/resync when someone calls the phone


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Standard User techguy
(experienced) Sat 24-Jan-15 18:51:37
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: deleted] [link to this post] 		 
Everything has been changed (router, filter and patch lead between filter and router) and yes the faceplate has been removed too.


Thought initially it was a voice fault (and had hoped to avoid an OR site visit) but Zen say the error rate is borderline and so thought it was better to report as a broadband fault.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User techguy
(experienced) Sat 24-Jan-15 18:55:33
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: deleted] [link to this post] 		 
Phone isn't normally used on the line but good point to test.

Just tested now by calling the number and sync was maintained.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User deleted
(deleted) Sat 24-Jan-15 18:56:52
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: techguy] [link to this post] 		 
Did you just ring it or did you pick the phone up?
Standard User techguy
(experienced) Sat 24-Jan-15 19:01:25
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: deleted] [link to this post] 		 
picked it up too.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
Standard User deleted
(deleted) Sat 24-Jan-15 19:02:34
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: techguy] [link to this post] 		 
Strange, hope openreach get to the bottom of it
Standard User XRaySpeX
(eat-sleep-adslguide) Sat 24-Jan-15 23:54:57
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: techguy] [link to this post] 		 
A QLT is no diff from an ordinary call, except it's so much quieter (you hope!).

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Standard User techguy
(experienced) Mon 26-Jan-15 23:35:54
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Re: Does a Quiet Line Test cause a DSL connection to resync?


[re: XRaySpeX] [link to this post] 		 
All fixed.

Openreach visit today, copper renewed between cab and house.

Profile tweaked by Zen, got another meg.

Virgin (ADSL) => Namesco => Newnet => O2 => Plusnet => Zen => Newnet => Zen => Freeola => Vivaciti (using O2 Wholesale DSL) => Xilo (C&W Wholesale) => Xilo (O2 Wholesale) => Xilo (TT Wholesale due to O2 Wholesale closure) => Zen LLU
Router: Billion 7800N
Note: I don't lay turf for anyone. astro or otherwise, all views and opinions expressed are my own based on experience.
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