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Hi Desperate. Decided to mess about with the master socket which sits near my front door not realising it controls the internet! Pulled it out and now have a mass of wires with no idear what to do. I have put back in the two I know cause i could see a bit of the wire stuck in the screw still.
Please see picture attached and if anyone can solve this I will literally send money to that individual tonight. That's how desperate I am. Completely lost all internet.
Cant upload picture hear so sent link to site where I have posted also where it shows the picture Master sockey
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You need to report a fault and be ready to pay the call out fee for Openreach to visit and fix this.
The incoming pair look to be connected to screw terminals but then go no further,
The more modern white cable has a couple of jelly crimps one with two wires (what you expect) and one with just one obviously not connected wire.
I do not want to guess what was connected to what screw terminal and what might be the correct wiring.
So time to get onto your telephone provider.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Thanks for looking I dont use bt never have and use sky so not sure who to contact
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Register (or login) on our website and you will not see this ad.
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Also just incase that picture is deceiving. Theres one wire going into each of the crimps, it might look like 2 but it's a shadow on the wall
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If that junction box is on the Openreach side of the NTE5 master socket (which one might assume it is?) then its definitely only a job for an Openreach engineer or an authorized engineer to repair!
Edited by 4M2 (Sat 30-May-20 21:41:09)
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Thanks for looking I dont use bt never have and use sky so not sure who to contact
He said Openreach, which is the company that owns the wires you have.
Openreach wires are used by lots of companies, including SKY.
20 years of broadband connectivity since 1999 trial - Live BQM
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Sky is who you contact, did not say this before as did not know who the telephone/broadband provider was
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Photo is too poor. Please provide better photo showing colours and tell us which wire you have put back. Will be able to advise then.
Edited by deleted (Sat 30-May-20 20:37:29)
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Sorry you lost me. I dont know what it is apart from what I've spent 9 hours today trying to find out. The box was there when I moved In. All my broadband is set up through a filter socket on the floor, I pulled that wire as I said and lost it all.
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Okay thanks had to link photo as cant send them on hear I will try again
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The box is where the external telephone wire is usually connected to the internal wiring that leads to a socket somewhere else in the property
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Hi hope this is clearer
https://ibb.co/kBZd2bK
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Also only 2 wires I placed back in were the top 2 which I mentioned as could see they snapped the others seemed redundant to me but something is a miss
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Yes I never new this box existed till I pulled the wire out today. I have my broadband going into the wall near the telly and I'm sure it's something to do with that white wire on the picture as that leads to the telephone socket where the broadband connects to. The other wire the black one is for previous plugs from what i can see. Sorry it's so hard to explain
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If the white two pair wire goes to the master socket where you’re sky router is plugged into then the official colour code would be for the blue and orange which has crimps on to be connected to the incoming drop wire 10 to the white orange. If you don’t have crimps (unlikely) then you can strip the white internal cable and screw them into to where the white blue cable is currently connected in the lower half of the block terminal.
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Did the cable with the crimps on connect to anything? Maybe the Green/Black in the black cable
Screwed pairs are correct colours.
Try Green/Black to Crimped Blue/Orange
If not then try Green/Black to Green/Brown
If not working still then report back with photo of innards of other sockets en route to the socket you want working.
Edited by deleted (Sat 30-May-20 21:34:31)
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Sorry you lost me. I dont know what it is apart from what I've spent 9 hours today trying to find out. The box was there when I moved In. All my broadband is set up through a filter socket on the floor, I pulled that wire as I said and lost it all.
Looks like the blue/white and white/blue wires from the junction box are perhaps feeding the "filter socket on the floor" (NTE5 with filtered face plate?) Sorry but its preferable that you don't do anything more with the wiring - probably its a re-connection job for an engineer.
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I will have a look from your advice thanks for the advice and will update
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I honestly dont know most the wires look clipped as in not needed so cant be sure I'f other wires went into the crimps
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Do you remember removing any pairs out from the crimps? Possible the white orange from the incoming black cable? Then did you re-stripe and connect to 2 and 5 in the block terminal?
I guess you have another socket in the house somewhere, see if that has dial tone as it looks like that the incoming feed is connected to another cable going to possible another telephone socket.
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I am taking it that the black cable is the feed from the street.
If so it is a matter of finding which white cable is going to your socket.
The wires on the screw terminals is correct colours so I am wondering if your line is on the other pair Green/Black..
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Tried that 'Partial' no joy
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There is 2 sockets both which have never been used since I lived hear so obviously some of them wires are to to with them. Its something like others have said to so with the big white wire as that feeds down to where my broadband is connected
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Try Unknown's thinking of Orange/White in black cable to crimped pair Blue/Orange
If not try Orange/White to Green/Brown
If not going to need photos of other sockets innards wiring. and confirmation that Black cable is feed from the street.
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Yes partial white is in house leading to broadband/tel socket and black from the street
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You have 2 white cables.
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No black and white sorry if not sounding clear been at this all day
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Just to clear confusion if any, there is a black wire coming from out the house into the picture I sent. The white wire comes from the main socket on the floor level where the broadband plugs into and telephone line (I dont use a home phone as use mobile) and feeds to the picture i sent which has the 2 crimps on. Other wires seem redundant yet have tried wiring them up to no joy in any combination. Before I pulled the wire today everything worked as it should but it doesn't make sense something little is missing hear
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So if the cable with the crimps on definitely go to your socket with the broadband hub in you need to try (even if it’s twist bare wires together for testing purposes first off) take the white orange from the black wire feed cable coming from the pole or underground feed to the blue orange with the crimps on, if this doesn’t work try another combination such as the white / orange incoming feed to the brown green, then alternative to the green black on the incoming feed to the two pairs separately to see if any of them give you service. Bare in mind it may take a few minutes for a hub to sync, if you have a phone to hand as soon as you have dial tone leave the hub plugged in and wait for sync.
Disregard the other cable if it goes to another unused socket this will cause a bridge tap unless you back wire with second pair (not required if second socket unused).
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If the cable with the crimps on goes to the socket you want working then you need to connect the crimped Blue/Orange wires to the Orange/White of the black cable
The confusion is there are two white cables and it is not clear which one you are looking to connect
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You have three cables at teh box - which is te incoming feed (I can guess) and where do the other two go to?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
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Okay my eyes are bleeding gona wake up tomorrow and try again and update. Thanks for all your help and knowledge in this. Very much appreciated
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Black wire from outside the house, one random white wire going to a socket on one side of the wall which has never been used and then main white one with the crimps going to my broadband socket which is where my sky broadband plugs into
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Open up the master socket and note which colour wire is connected to which terminal (incoming) marked A & B
Once that is known teh rest will be easy!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
M H C
taurus excreta cerebrum vincit
Edited by MHC (Sat 30-May-20 22:53:45)
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Post deleted by 4M2
Edited by 4M2 (Sat 30-May-20 23:38:33)
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Mate I honestly thought it was something to do with an old door bell which is why I did what I did ha
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Partial and Unknown if you can PM me (not sure if you can on hear) but I'll transfer you both some money cause you both led me in the right direction. I went bed and couldn't sleep as was irritating me even after 12 hours messing around at it. I'll send a pic of what I've done but honestly dont know what I did do. To the rest that replied thank you aswell and thank god for this forum because I am cluless at stuff like this and you all replied instantly and all tried to help. Thank you and problem solved. Message me UNKNOWN AND PARTIAL 👌👌👍🍺
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Hears what I did if it helps anyone with same problem
https://ibb.co/YNMY2qY
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This is exactly how I said so that confirms the feed incoming is one pair one and that the white cable goes to the master and is connected correctly. Now to make it more permanent connect these in the block terminal with flat screwdriver, there will be like a washer beneath the screw make sure the cable wraps around that in a clockwise direction so when it’s tightened it makes a good connection. If not done correctly it could affect the broadband speeds/quality. Twisting is ok for short term to check it works but I would get some crimps or use the screw terminal.
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Don’t need anything in return, pop some money in a charity box instead 
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Mate I honestly thought it was something to do with an old door bell which is why I did what I did ha
Yes that vintage junction box does look as if it could be something to do with an old door bell
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Thank you yes will crimp them in somehow. What's the charity I'll happily donate
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Ha reckless waste of a sunny day but thanks again all
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Glad you got it sorted. Plenty of free advice around here.
Spent most of last month trying to sort out a wet and broken 3 way cable joint with 19200 wires in it and had me tossing and turning too.
Edited by deleted (Sun 31-May-20 10:23:20)
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Once again this brilliant site and its followers have helped someone out of a hole! Just pick your favourite charity Rod, everyone here is happy to help you as they have helped me. Thanks indeed to everyone.
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Ouch sounds painful Partial
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Yes cant thank you all enough you certainly know your stuff and saved an expensive call out plus the hassle of waiting on someone to actually turn up
Thanks again I'll post a pic of charity when I've decided unless someone has an idear.
Cheers all
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