Bras Profile Stuck ?

I have synced at over 5696 for over 5 days but my throughput is limited to 500 kbs.

Before my ISP will pursue this with BT they require me to undertake 3 tests logging direct to BT's site to confirm my throughput.

I have done several speed tests with http://speedtester.bt.com/ through my ISP and this confirms 'IP profile for your line is - 5000 kbps' although the throughput is less than 500 kbs.

Logging on to the site direct using the URL or IP Address and bypassing my ISP brings up an Error Message 'Only Tap 1 Tests enabled - Log In as Tap1 User'.

Any advice as to what this means.

Also since my ISP has a value of 500 kbs as the speed BT expect me to achieve can they access the tests I have completed and confirm for themselves that BT have a figure of 5000 kbs and pursue this with BT based on this evidence.

I assume the figure of 500 kbs my ISP has is limiting my throughput.
Edit: This value has now been increased to 2000 'to see if it makes a difference'.
It appears to have had no effect.

After many weeks of waiting for a fault to be found and fixed I'm now stuck on 500 kbs throughput to say nothing of a Target SNM of 15 db.

My ISP is pursuing this but getting answers and making progress is painfully slow.

Edited by deleted (Tue 03-Oct-06 22:55:16)

Just to verify, 500kbps or 500kB/s ?

Either way, it's either a bit slow, or really slow !

500kbps is too fast for a 0.5Mbps profile (would be closer to 460kbps).
I've also not heard of a BRAS profile stuck that low.
Who is your ISP?
Do they offer a capped 0.5Mbps connection (that may use ADSLmax)?
Sounds a bit like your ISP is limiting your speed, certainly doesn't sound like BT (as they think your profile is 5000kbps, which should give a maximum speed of around 4700kbps).

Actual throughput is 500 kbps

MaxDsl

ISP - Plusnet.

Wow! That's bad.

As your ISP is Plusnet, I don't rate your chances of getting any meaningful support.
You haven't used up your download limit, and had your speed reduced (or maybe they've reduced it by accident)?

PAYG - no limits

I was on a throughput of 160 kbps for most of the past 6 weeks.
This increased to 230 kbps three days ago and then to 500 kbps this morning.
No idea why considering I power the Router down overnight and have maintained 5696 plus for over 5 days.

Edit:

I've just completed one Test on the BT site which gave a download of 4122 kbps.

On logging back to my ISP the speed on two alternative sites gave 1.95 mbps.
These I suspect are being limited by the setting of 2000 which my ISP manually entered yesterday.

Hopefully Plusnet must be able to make some progress with this now.

Edited by deleted (Wed 04-Oct-06 01:01:45)

My Bras was stuck at 100k for about a week

miller75, did it just sort itself? Mine's stuck at 2500k

no, i had a week of banging my head againts a wall with tech support

They've manually increased mine twice so far.

Don't know how widespread this is, with PN, but they are still trying to find out why mine isn't updating automatically - at least I hope thats what they're doing.

In reply to:

---

I have done several speed tests with http://speedtester.bt.com/ through my ISP and this confirms 'IP profile for your line is - 5000 kbps' although the throughput is less than 500 kbs.

In reply to:

---

That says to me that your profile is not stuck at all, but more than possible that your ISP is limiting your speed.

Each time you've connected to the BT test has it shown your actual sync rate and have you rebooted the router/modem at all? If you haven't rebooted the router/modem, then it's certainly worth doing.

Edited by deleted (Mon 09-Oct-06 07:41:11)