Target Noise Margin

I recently wrote to my ISP requesting that they either lower my target noise margin back to 6DB or restart a ten day training period for me.

This is due to low sync speeds because of a large number of power cuts in my area.

Firstly they wrote back to me with "tips" on how to increase my speed. I then wrote back saying the speed I was getting relative to my sync speed was fine and it was my sync speed I had issue with.

They then wrote back to me with the following:

"Further to your email dated on 17th, may we request you to contact BT on 150 or 151 to reduce the signal noise ratio (SNR) on your telephone line."

Surely this cant be right?

I am not complaining about my phone line I am complaining about the target noise margin set on the exchange.

Any advice?

No, it's not right.

What ISP is this?

Demon.

I am also on the Business package and somewhat shocked at the turnaround time for replies to e-mail.

Seconded, thats absolute twaddle.

Move elsewhere

Seconded, to be handed that BS is unacceptable.

Hmn, the 12 month contract, of which I am a month in may preclude this

Sadly, yes. Though you could argue incompetence...

So I replied and got this back.

"Thank you for your email.

Further to your email dated on 18th, we would very much like to accommodate your request. However, BT does not accept the Line test request from Demon's end as the Telephone line is provided by BT, we require you to contact them on 150 or 151 and have noise test on your telephone line.

We apologise for any inconvenience caused."

Any advice on what to say to them next?

"Any advice on what to say to them next? "
Can I have my MAC code as you dont seem to understand the basics of ADSL.
If you want persist with Demon point them to http://www.kitz.co.uk/adsl/maxdsl2.htm and the section on SNR margin.

Edited by deleted (Tue 20-Feb-07 17:20:00)