If crackly when no ADSL kit plugged into line (including filters) then report as a fault to your voice line rental provider

Hi,

That's the problem. The line is really quite clear when a phone is connected by itself in the test socket.

I have observed noise, but would say it's intermittent and nowhere near as bad as when the ADSL equipment is added into the mix.

Whether the noise is weather related (phone direct in test socket that is), I don't know.

Checks made by B.T. both remotely and with the handset used by the Engineer have passed the line as being OK.

B.T. blame I.S.P. who blame B.T.

I'm pretty much being passed from pillar to post.

All I do know, is that I have checked all that I can check and swapped all that I can swap.

I'd also presumed that if the problem was down to a H.R. Dis; water ingress or a dodgy termination, then fixing that would clear any non ADSL noise as well as having the knock on effect of improving my ADSL? Two birds one stone!

Phill

If it is an HR Dis fault, then it should be picked up by a Copper Line Test as part of the Fault Diagnostics suite your ISP will use. I had one just a few weeks ago where a clear HR Dis fault was identified by that tool.

I would imagine that the test isn't finding a fault which is why they're referring you back to your voice provider.

In reply to a post by namesco:

f it is an HR Dis fault, then it should be picked up by a Copper Line Test as part of the Fault Diagnostics suite your ISP will use. I had one just a few weeks ago where a clear HR Dis fault was identified by that tool.

I would imagine that the test isn't finding a fault which is why they're referring you back to your voice provider.

Hi,

There's been no mention of any tests carried out by the ISP. I just keep getting the usual "check filters etc." The latest being "check your firmware", which I didn't think would cause the symptoms I'm having anyway.

Phill

I re-read your posts trying to see who your ISP were!

I see you mention:
"...my present ISP (whom I've been very careful not to mention.."


Why are you being careful not to mention them???

In reply to a post by b4dger:

I re-read your posts trying to see who your ISP were!

I see you mention:
"...my present ISP (whom I've been very careful not to mention.."


Why are you being careful not to mention them???

I didn't want to tread on toes.

I'm pretty surprised, as they are reported to have excellent customer service - so I have wondered if it was just me!

Phill

In reply to a post by Flip74:

Can somebody confirm whose responsibility this should be; either my ISP (who have already said that if there's any crackle on the line without the router connected, it's nothing to do with them) or B.T.?

If there's a crackle on the line with the router disconnected, then it's the responsibility of BT. However, many cable faults will cause problems to both voice and BB, and most ISP's relish the thought of passing the buck if the fault affects voice only.

I thought that if the problem is due to a H.R. Dis, corrosion or fatigue of the cable somewhere and had the first engineer brought the HAWK and found a fault at the D.P at the pole for simplicity, and fix it, this would've cleared any crackle at all on the voice side as well as the ADSL problems.

As the line tests via B.T. and Engineer show no fault for voice, I can't really argue with them. So we're back at Broadband.

There just seems to be a very blurred line between a Broadband fault and a Voice fault in this case.

Man, without tempting fate (fingers crossed just in case!) why couldn't it have been a simple fault or a straightforward one at least.

I get the impression from B.T. that they are implying if I was with them for my internet, this would have been sorted by now. From what I've read though, I doubt it somehow!

If someone could provide in layman's terms what a H.R. Dis is and its symptoms are, that would be great. I've tried & failed!

Phill.

But it sounds like you are moving providers anyway?

Sometimes naming names helps to focus minds!

If you aren't having any luck with your provider perhaps you should start 'stamping on toes'

In simple terms, based on experience. If your voice line is noisy when your broadband modem is connected, then the problem is the responsibility of the ISP. Apart from the fact that it makes perfect sense, Openreach engineers do not have the ability to carry out broadband diagnostics ( DSL status, Woosh tests etc) they have to call BT wholesale to get these done. So if you have an engineer out on behalf of your voice line provider, they are most likely not going to be of much help, especially with a somewhat illusive fault such as this.

I think that we have gone past the point where your own equipment could be considered as being at fault. From what I have read, I cannot be sure how much involvement your ISP ave had so far, but one thing I would strongly advise you to do is request a detailed list of all the engineering work which has been carried out so far on your line. Then ask for a no BS assessment from your ISP as to what work has NOT been carried out so far. They will have seen alot of faults in their time, and will most likely know all of the procedures which BT use. If you are not happy with the answer, then take your case higher within the ISP.

With faults such as these, there is often quite alot of buck passing, which is instigated purely by the nature of the fault, which is sitting rather inconveniently on the boundary of responsibility of the ISP and voice line provider.

And I agree with the last post on this thread, why not let us know who the ISP is? I personally am not one for bashing companies in public, but know for a fact that alot of ISP employees frequent these forums, it might lead to a helping hand, but of course, it is your choice