In reply to a post by Flip74:

And typically, we haven't had much rain meaning the HR symptoms are not as obvious.

Spoke too soon!

Took a look at Router Stats this morning and there had been a loss of sync. Sync was re-established at ~ 3.5 Meg from the previous 6752 Kbps.

Picking up the telephone handset proved the noise was back, as well as causing the router to lose sync again. Whilst the phone was off the hook, SNRM never got above 1dB.

Leaving the phone off the hook, you could hear the router establishing a connection

Apparently, we have had a bit of rain and wind here earlier on.

I swapped filters from a brand new ADSL Nation XF-1e to a no name filter that came with the DG834 and got sync at ~ 6 Meg.

I then replaced the ADSL Nation XF-1e and powered up and got sync at 6848 kbps, Attenuation at 38 dB and SNRM at 12 dB. Also no noise through the handset!???

By then though, there was no rain/wind either.

One thing I've wondered about, is whether my NTE-5 is faulty? I know that this was not checked by Openreach, even though we'd mentioned about my Dial Up modem being taken out during a thunder storm.

I don't think unplugging/plugging filters is going to help it much if it is indeed faulty.

edit: Just done a B.T. Speedtest which is a bit disappointing:

Download speed achieved during the test was - 2803 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6848 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

In reply to a post by zebedee:

If BT initiate the visit, they won't charge. Take up their offer - you may actually get an Openreach bod who knows what he's doing - there are a few of those in the company.

In reply to a post by Chrysalis:

also stop worrying about the charges, if they rack up they rack up. Just dont pay them.

and as has been said this visit is unlikely to have a charge.

I know it's a good idea for them to come out, it's just that I am not feeling too confident about getting this sorted.

I'm going to have to get back in touch with the guy from Openreach, as he doesn't actually mention Openreach coming out to fix the fault.

I'm also bothered about the fact that the fault, symptoms at least, are intermittent. How far are they willing to search for the cause without blaming me again?

Phill

I don't know if I'm clutching at straws, but I thought I'd connect the router direct in to the test socket with no filter (in a hope that this may prove something?!)

Anyway, I've now got the following stats:

Connection: 6,816 kbps
Attenuation: 37 dB
SNRM: 12.5 dB

A TBB Speedtest (as 3 hours hasn't passed for the B.T. one) gave the following:

Speed Down: 1183.12 Kbps ( 1.2 Mbps )
Speed Up: 375.74 Kbps ( 0.4 Mbps )

I'm going to leave the router set up like this for a few days to monitor what happens.

If BT are offering to come out I'd take up the offer ASAP.

They should have enough data to know whats happening.

A E&D side swap should sort this out.

In reply to a post by Philce:

If BT are offering to come out I'd take up the offer ASAP.

They should have enough data to know whats happening.

A E&D side swap should sort this out.

I agree. This is a prime example of how BT's bully-boy tactics make people afraid to complain. Don't fall for the BS - get BT back in and get them to supply the level of service that you are paying for !

Hi,

I agree that the ideal thing is to take B.T. up on the offer, but at the same time I don't think they've got my best interests at heart.

I've probably got a few backs up by complaining, but why the hell should they get away with it?

I also feel like I'll have to justify myself as I presume the 'meeting' will be with management?

I'm still waiting for an apology too.

How many other Businesses could have a callout charge set so high, stay for less than half an hour and carry out the checks the customer had already done before calling someone out?

As well as leaving the fault obviously present?

I know I couldn't have gotten away with it! I could have raked it in!

Anyway, Router has been left direct into test socket with no filters (don't use the phone much), and it had lost sync sometime during the night.

Current Stats are:

Connection: 6656 kbps
Attenuation: 38 dB
SNRM: 12 dB

B.T. Speedtest result:

Download speedachieved during the test was - 5087 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5500 Kbps

Phill

if you turn them down you have no sympathy from me, what do you hope to gain by saying no?

Hi,

In reply to a post by Chrysalis:

f you turn them down you have no sympathy from me, what do you hope to gain by saying no?

I agree with you and shall have to arrange for them to come out. Just hasn't been convenient lately.

Phill

I've contacted Openreach regarding said meeting. Just have to wait and see now.

The HR Symptoms rose their ugly head again yesterday morning after rain/wind.

No Sync on any Router. Lifting the Telephone handset 'forced' sync which was lost when handset was replaced. The loud hiss was back to as Sync was established.

Changing cables/filters made no difference.

Using a RJ11 to BT plug gave no sync, thus ruling out filters.

With a telephone into the Test Socket, there was crackle.

When the weather improved, sync was re-established at 160 kbps (98 kbps down) @ 38 db Attenuation and 31 db(!) SNRM.

Today Sync is at 6656 kbps (4008.11 kbps Down) @ 38 dB Attenuation and 12 dB SNRM.

And the weather's improved a lot too!

Phill

Edit:

Just had reports that there are 2 Openreach vans at a road about 2 blocks down, so not that far from me. The pavement's had access made in to it too. Could this be where my problem emanates from? I'd love to know what they're up to!

Edited by deleted (Tue 13-Oct-09 15:34:47)

Could always ask, if they don't look too busy