No Sync

Hey I've just moved into a new flat, had BT phone line installed and then ordered PlusNet BB. Phone line has gone in ok, and Plus net told me my broadband had been installed last Friday. Only problem is my ADSL doesn't work. There is no broadband sync light flashing on my router (I've tried two different ones).

Plusnet have had me plug in with different filters and at the test socket. This didn't work. They've now run a test on the line and below is the result that came back.

Does anyone know what it means? BT have now been contacted so maybe there is something to be fixed at their end.


XDSL Status check:

Service Sync Status : Out

SDSL Message :

Circuit information: Upstream link info Downstream link info

Description : Not in synch - suggest cct reset and line test. Loop_loss Cell_count
0 183615

Loop_loss Cell_count
0 536246





Current line rate Line rate change timestamp Maximum Stable Rate Recalcuated Profile timestamp Maximum Stable Rate
1111-01-01T00:00:00 N 2009-10-30T00:00:00 2272




Copper line test:

Test Outcome : Pass

Description : Line Test OK - End User Equipment detected

Diagnosis Code: DS08

MFL : OK

if you dial 17070 do you get the phone number read out and is this the same as the broadband is supposed to be on ?

No flashing light on router means router can't see DSLAM so it looks like a provisioning fault.

So Plusnet have now told me that BT have done tests at the exchange on jumpers and ruled these out. It is, apparently, a "D Side" fault. So an engineer will be visiting.

Interestingly I've just noticed that if I'm on the voice line and turn my router off and on again the voice call will disconect and the bt woman says "please hang up and try again" - I'm guessing that isn't normal!