Changed ISP But Speed Still Poor

At the start of October I raised an issue with my ISP about a drop in speed. On an 8meg service I was getting speeds below 1meg. Eventually it evened out at 3/4mb on average against a potential of 6mb. At the time my line was checked and indicated a slight problem between the exchange and my home. BT fixed this but explained that it was only minimal dampness problems on a connection beneath ground. They felt that the problem was with the ISP and net congestion around peak times.

I checked all my own equipment to satisfy the ISP - changed filters, removed all equipment from the network other than the router, connected the router to the test socket, ran a clean line test - but nothing really improved matters. Eventually I believed that the fault lay with the ISP and moved to o2 20 meg service a few days ago. This speed has been very dissapointing returning only 8mb against a potential of 14mb. Again I checked all internal equipment without any improvement. In fact the speed actually dropped when connected to the test socket.

I have run noise tests on the phone line and everything is OK. Now I really am stuck. The router is a new o2 Pro router (Thomson) so I have also eliminated the possibility of a dodgy router.

Any ideas on what my next move should be?

If you post your line stats (Attenuation/Sync/SNR) it may help others advise...

Thanks, hope this is what you need:

Uptime: 0 days, 23:35:14

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,317 / 10,101

Data Transferred (Sent/Received) [MB/MB]: 48.64 / 461.42

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 14.0 / 26.5

SN Margin (Up/Down) [dB]: 7.0 / 5.5

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 121 / 191,741

CRC Errors (Up/Down): 121 / 176

HEC Errors (Up/Down): 222 / 141

Are you connected to the router via wireless or wired?

If wireless, have you tried connecting to the router via cable?

Matt

I have ! Mac and 1 PC connected by ethernet and a Mac laptop connected by wireless/airport. Initially when I set up the laptop I had it on ethernet connected to the master socket and the speed was the same as it is now.

You have a lot of noise on the line. Have you tried in the test socket?

Yes and the performance was the same......or worse!

How can you tell that there is a lot of noise? I did a phone test recently to check for noise and it seemed fine.

You won't hear it, it's RF. You could use Routerstats to graph it.

Thanks, I'll try RouterStats. I had a look to see if IPNetMonitorX did the same thing on the Mac......but it seems not.

Can't get RouterStats to work. I'll have another go tonight.

Any alternative?