FIFA 10 problems - Trace Route

On fifa 10 (PS3), I can hardly play any games online because 9 times of out 10, I get an error saying "this game session is longer available".

I contacted EA about the constant "game session is no longer available" error and they came back to me and told me to perform a trace route. So I did that and here are the results:

UOTrace 1

UOTrace 2

After sending these to EA, they said that "it seems as if there is an issue in your online connection before reaching our servers." They said that I have to contact my ISP before they can resolve this any further.

Could someone who understands these UOTraces, look at these and confirm whether this is the case or if my line is fine (because other games work fine on the same connection).

Thanks in advance

Those trace routes look fine for a server in US and the routes taken seem reasonable. They are slightly quicker, 91 ms, than mine, 117 ms, on Orange, which is not particularly fast for pings/latency.

I'd say there is no evidence of anything wrong with your line from these.

What's your trace route to a normal UK site, like bbc.co.uk, like?

Hi, I've just swapped out my o2 router for a Netgear, because I get that exact same issue. I can confirm, this IS NOT a problem with the ISP, but more likely the port forwarding at the router.
Maybe you could try another router to rule it out?

Alan

I had this problem on my old router when I updated the firmware. Reverting back to an older firmware resolved it. I would start by looking at your router, UPNP and/or NAT settings.

Have you opened up the ports detailed in the Fifa 10 manual to the PS3's local IP?

In reply to a post by XRaySpeX:

Those trace routes look fine for a server in US and the routes taken seem reasonable. They are slightly quicker, 91 ms, than mine, 117 ms, on Orange, which is not particularly fast for pings/latency.

I'd say there is no evidence of anything wrong with your line from these.

What's your trace route to a normal UK site, like bbc.co.uk, like?

Here is a trace route to the BBC website:

http://www.mediafire.com/file/lhum50qyg2o/UO Trace BBC.txt

I have already forwarded the ports listed in the manual according to the instructions at this website: http://www.o2help.co.uk/router-port-forwarding/

No problem there! Looks good; over twice as fast as mine in about half the hops

EA have told me that it hops 2 and 3 that are the problem.

On the trace route they are "unknown host" and have a % loss of 100%. What are these unknown hosts?

UOTrace 1

Those hops are within your ISP's network and are quite normal; they just don't have "reverse DNS" names. Here's my tracert with similar :

Tracing route to meav5-pub.pt.iad.ea.com [159.153.226.105]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms SiemensRouter [192.168.1.1]
2 36 ms 36 ms 36 ms 87.237.21.182
3 36 ms 36 ms 36 ms 87.237.20.21
4 41 ms 41 ms 42 ms 87.237.20.23
5 164 ms 228 ms 148 ms ae1-0.loncr4.London.opentransit.net [193.251.254.33]
6 42 ms 42 ms 42 ms tengige0-7-0-0.lontr1.London.opentransit.net [193.251.243.41]
7 62 ms 49 ms 49 ms xe-8-0-0.edge3.London1.level3.net [4.68.111.65]
8 51 ms 49 ms 49 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
9 112 ms 112 ms 112 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]
10 117 ms 125 ms 126 ms ae-3-3.ebr4.Washington1.Level3.net [4.69.132.93]
11 123 ms 125 ms 126 ms ae-84-84.csw3.Washington1.Level3.net [4.69.134.186]
12 122 ms 122 ms 139 ms ae-33-89.car3.Washington1.Level3.net [4.68.17.133]
13 117 ms 116 ms 116 ms ELECTRONIC.car3.Washington1.Level3.net [4.79.169.74]
14 121 ms 122 ms 121 ms fert07-eqx-iad.ea.com [159.153.224.230]
15 117 ms 121 ms 118 ms meav5-pub.pt.iad.ea.com [159.153.226.105]

Trace complete.

I I don't think the 100% losses are significant. Some servers are set up not to respond to PINGs but still able to route onwards to your final desination.

* Unknown Host * 10.132.0.1 2 18ms 100% 0 / 100
* Unknown Host * 10.1.2.177 3 18ms 100% 0 / 100

If my memory is working this morning these are reserved IPs and used as router access IPs.

Exactly what is your set-up.

Master Socket > router > to what?

What router are you using?
Are you using Homeplugs?
How is the Computer connected to the router? wired wireless homeplugs

Sorry for all the questions

In reply to a post by Hatari:

* Unknown Host * 10.132.0.1 2 18ms 100% 0 / 100
* Unknown Host * 10.1.2.177 3 18ms 100% 0 / 100

If my memory is working this morning these are reserved IPs and used as router access IPs.

Exactly what is your set-up.

Master Socket > router > to what?

What router are you using?
Are you using Homeplugs?
How is the Computer connected to the router? wired wireless homeplugs

Sorry for all the questions

What are reserved/router access IP's? (sorry if it's a stupid question)

Set up: Master socket > router > PS3 / PC / Laptop all connect wirelesly to the router

Router is a O2 wireless box II.
Not using homeplugs.
Desktop and my laptop both connect wirelessly.