Whos responsable for cable inside the to the master socket

HI,
After my fun with the internet the other week i've now got a fault on the line that means we've got no dial tone.

When reporting it they have said that there responsable for the cable up to the master socket. Does this also cover if this cable is run under the carpet and is now at fault( it's been there for 7years or more)?





Cheers

Dan

if you have an NTE5 master socket that is the end of Openreach's responsibility. So the cable to it is theirs.

Yep theres a junction box on the outside wall which has a cable coming out under the carpet and out the otherwise of the room to the NTE5.
Though ive not got a feeling that it runs under the office chair which is why im worryed about them wanting to charg me to fix it.

In reply to a post by yarwell:

if you have an NTE5 master socket that is the end of Openreach's responsibility. So the cable to it is theirs.

Seems a bit odd for BT to install a master with cable running across the floor (which is how I'd interpret "under the carpet").

If it was originally somewhere else and it was moved by whoever owned the house, they might get a bit cross

if I were them I would resite the NTE5 to the wall where it comes in.

would be a pain for me as it's by a door so would need to run a cable accross the room anyways.

Any damage to Openreach cabling before the NTE5 inside the boundaries of your property will be chargeable to you. This goes as much for sticking a spade through it in the garden as wheeling a chair over it repeatedly.

It's not impossible but very unlikely that a length of cable inside your property has spontaneously gone faulty of its own accord.

As mentioned by others, running cable under carpet doesn't sound like an Openreach / BT / GPO standard install.

If I were in your position I'd be inclined to relocate the NTE5 near where the cable comes through the wall, cut back the cable to suit and reconnect. It's not a hard job, but is also technically not legal to do - so of course I'm not for a second recommending that course of action.

In reply to a post by dreaddan:

would be a pain for me as it's by a door so would need to run a cable across the room anyways.

BT don't run cables across rooms; they fix them firmly to the skirting boards round the room

If you had the facilities, and had easy access, they might run a cable through your loft or cellar.

I'll refrase that - the'll still have the run a cable around the room to get to the master socket
I'll pull the skirting off for them