|
|
|
I get an occasional problem with my office broadband � when the router is rebooted it doesn't always pick up our static IP address and we end up with a different IP address. It can take a few reboots to pick up the right one. I have a VPN connection and also use VNC from home so this can cause real problems when I'm out of the office.
My ISP say that is normal, it's just the way it is. I'd like to ask whether that's correct, does everyone have the same problem ... or is it a failing of the ISP?
Thanks
|
|
|
|
If you have definitely been allocated a static IP by your ISP then it is not at all normal to have to reconnect several times to pick it up. It should be assigned to your connection first time, every time.
|
|
|
As GeeTee says, it's not normal.
Is the "wrong" IP one within your ISP's range? Sometimes BT will provide an IP address if your router can't connect to the ISP for some reason, but it doesn't provide a proper internet connection.
I've had it happen to me a couple of times, but I can't remember what the IP looks like.
edit- I think the "BT" IP was 172.16.x.x
Edited by billford (Wed 18-Aug-10 12:09:28)
|
|
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
|
|
Register (or login) on our website and you will not see this ad.
|
|
|
My ISP say that is normal, it's just the way it is. I would be migrating to an ISP where it is not normal. - that is real bad news.
Never heard of that before. - Did your ISP supply the router?
Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet - DrayTek Vigor 2600
|
|
|
|
The original router (a voyager) was supplied by them, but at one point it started playing up and wouldn't process NAT rules so I swapped it for a spare Netgear DG834G. We did have a problem with the old router picking up dynamic addresses, but they changed some settings to cure that. So come to thibk of it, the current problem may have started when we switched routers. Is there any reason why switching to a Netgear router should make any difference?
|
|
|
Is there any reason why switching to a Netgear router should make any difference? No. But, I think we have now eliminated the router, if you have had the problem with two different makes.
Your problem just should not happen. Get back to your ISP. It is their fault. (who is the ISP?)
Line One:- Zen - DrayTek Vigor 2600VG
Line Two:- EntaNet - DrayTek Vigor 2600
|
|
|
|
Are you ticking the right boxes in the DG834G configuration?
In "Basic Settings" section, you need to select "Use Static IP Address" and enter the appropriate details.
John.
|
|
|
Are you ticking the right boxes in the DG834G configuration?
In "Basic Settings" section, you need to select "Use Static IP Address" and enter the appropriate details.
John. That's just a fudge for for something that shouldn't be happening.
If he's on a fixed IP, that's what the ISP should be providing.
|
|
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
|
|
|
I agree. But life's full of fudges 
My own ISP recommends we use a 3rd Party DNS server instead of their own. Complain about an ISP's email and you're universally recommended to use a 3rd party one.
If it helps the OP to get the right IP address instead of rebooting several times, as it's important to his VPN, what's the problem? Judging from the ISP's response he isn't going to get anything resolved with them.
John.
Edited by deleted (Wed 18-Aug-10 14:17:55)
|
|
|
Fair(ish) points... but when an ISP can't even get IP allocation right I'd wonder what else they're not too good at 
The claim that it's normal is (regrettably) the sort of response you'd expect from too many support staff these days 
|
|
The author of the above post is a thinkbroadband moderator but it does not constitute an official statement on behalf of thinkbroadband.
|
Pages in this thread: 
Print Thread
deleted
