Is there another NTE5 for the second line hidden behind some furniture somewhere?

There should be a second NTE5 master socket for the second line, failing that a dual line master socket should have been used but it isn't like a NTE5 at all > link

In reply to a post by b4dger:

I can't see what looks like a normal NTE5 can be correctly 'servicing' two phone lines?

Most phone lines to a residential property come in TWO pairs within one cable to permit TWO phone lines. Most properties only USE ONE pair for a singe phone line. Some, like myself, use BOTH pairs for TWO lines.

I would suggest the OP has the following:

• Both pairs comes to the master socket in question.
• One pair feeds this master socket as Line 1.
• The 2nd pair passes thro' the back of this master socket to elsewhere in the house.
• Also an extension to Line 1 passes out of this master socket (from its front faceplate if wired correctly) to further slave sockets of Line 1.
• The 2nd pair reaches another master socket, for line 2.
• An extension to Line 2 passes out of this master socket to further slave sockets of Line 2.

Because the are 2 phone lines (& #s) there must be a 2nd master socket, even if nowt is plugged into it.

The 2nd line goes upstairs to the 'office' (bedroom) to a wall plate. This is has a separate phone and adsl router on it. This is for work, not too worried about the speed so hadn't tried to put a iplate on this connection.

Ah! See earlier posts and replies!

This is what I couldn't figure out. So the iPlate/NTE5 is actually just serving the 1 line?

i think what the engineer has done here is used the greens in the structured cable contained within the walls of the property to feed the second line upstairs.

this is a very common practice utilising the available spare to prevent the need for running cables around the facings to get to the desired location, its likely he has used some sort of twin socket half main/half extension where line 2 is terminated.

the outcome being that the new line is where its required and the existing line continues to work hassle free and with no additional wiring.

Yes, sorry if that wasn't clear. Yeah just one line so in theory it should work and the adsl line shouldn't drop when the phone is used, I thought.

In reply to a post by NX3:

Yes, sorry if that wasn't clear. Yeah just one line so in theory it should work and the adsl line shouldn't drop when the phone is used, I thought.

Correct.

I would still recommend binning the iPlate and going for a filtered faceplate instead - at the fringes you need everything to be as good as it possibly can be. I guess it's rather like HAM radio in that respect...

The ADSL dropping when the phone is used is often indicative of a line fault (often a single failing joint on the line). Does it do this when you connect a filter to the test socket and use that only? Do all your extensions on that line go dead when you use the test socket?

I'll test it soon. If we went the route of replacing the NTE5 faceplate, is that something your supposed to get BT to do ? Even though we are with talktalk for the plate in question, the 2nd line to the bedroom is BT.

The 1st line faceplate has nothing to do with the 2nd line and, therefore, nothing to do with BT.

In fact, the faceplate has nothing to do with TT either, as it is your side and responsibility of the connection, and you may do to it what you wish.