Was the username...

startup_user@startup_domain?

Matt

In reply to a post by MrSaffron:

Claiming not to throttle is very different to telling you that they have checked all the links from the exchange to leaving their network (is it just leaving MurphX) and that none of them are getting close to maximum utilisation.

In short its a complex issue, and the evidence you've posted suggests more to do with ISP. What you need to look at now is how other ADSL24 and Murphx customers are doing.

The ADSL24 support passed all the test results etc up to what I suspect are Murphx tech support and they cogitated (tested?) for a week and then came back with the news that they had found no problem on their network and asked that i call a BT engineer, which is where I came here.

The ADSL24 customer forum, whilst still in existence, is not advertised or supported by ADSL24 staff so hardly anyone know they are there. There can only be one or two posts a month but I did find this one from yesterday.
http://adsl24.co.uk/forum/showthread.php?t=8835&page=2

There doesn't appear to be a Murphx or ADSL24 dedicated forum on this site and there is nothing I could find in the resellers forum, so I honestly have no way of knowing if this is widespread other than if an ADSL24 Murphx customer happens by this thread.

Larry

In reply to a post by uno:

Was the username...

startup_user@startup_domain?

Matt

I really can't remember so it might have been.

Larry

If you can, try that with no password.

You should then be able to do a speedtest. If the results are in line with what you're getting normally, it indicates congestion in the BT network, anything else and it is likely the ISP.

Matt

In reply to a post by uno:

If you can, try that with no password.

You should then be able to do a speedtest. If the results are in line with what you're getting normally, it indicates congestion in the BT network, anything else and it is likely the ISP.

Matt

Thanks, I'll do that in an hour or two when I expect the next dip in performance. I ran a BT test at 13:49 and achieved 2980Kbps which is pretty good for this address.

I appreciate the help you are giving and others on this forum.

Larry

In reply to a post by TheValk:

There doesn't appear to be a Murphx or ADSL24 dedicated forum on this site and there is nothing I could find in the resellers forum...

Were you looking here? http://forums.thinkbroadband.com/otherisp.html
That's where most of the Murphx/ADSL24 user 'hang out'

In reply to a post by b4dger:

In reply to a post by TheValk:

There doesn't appear to be a Murphx or ADSL24 dedicated forum on this site and there is nothing I could find in the resellers forum...

Were you looking here? http://forums.thinkbroadband.com/otherisp.html
That's where most of the Murphx/ADSL24 user 'hang out'

Yes, thanks, I had a look but no-one seems to be reporting a problem such as mine.

Larry

bt_test@startup_domain ?

Asking you to call for a BT engineer is NOT your job, unless it is the voice part of your phone that is playing up and you pay voice line rental to BT.

For an engineer to arrive who will have ADSL testing kit, THE ISP must book this.

Again what some ISP's consider a problem and what you consider a problem may differ, e.g. if ADSL24 pays for 20Mbps (random number) of peak capacity, and it is hiting this sometimes, then Murphx will see no fault. ADSL24 may see no fault as its finances mean that that is the amount of capacity it can afford for the number of customers it has.

Andrew

In reply to a post by uno:

If you can, try that with no password.

You should then be able to do a speedtest. If the results are in line with what you're getting normally, it indicates congestion in the BT network, anything else and it is likely the ISP.

Matt

I just tried that as well as bt_test@startup_domain.
I am supposed to enter these into the router setup as the user_name just as written above and with a blank password entry?

with both I get "Connection could not be established: Authentication failed" upon trying to connect.

Larry