In reply to a post by MrSaffron:

Asking you to call for a BT engineer is NOT your job, unless it is the voice part of your phone that is playing up and you pay voice line rental to BT.

For an engineer to arrive who will have ADSL testing kit, THE ISP must book this.

Again what some ISP's consider a problem and what you consider a problem may differ, e.g. if ADSL24 pays for 20Mbps (random number) of peak capacity, and it is hiting this sometimes, then Murphx will see no fault. ADSL24 may see no fault as its finances mean that that is the amount of capacity it can afford for the number of customers it has.

Andrew

To be fair to ADSL24, they were going to book the engineer but required my permission as the risk that the problem lay within my premises would leave me open to a bill of £200+.

I have rebooted the router at 16:45 today and have synced at 736/5568 which is remarkably good for my distance from the exchange, (1.5 miles).

I have also been taking readings today.

9:37 - 4.33Mb/s - 0.56Mb/s
12:02 - 3.57Mb/s - 0.58Mb/s
13:49 - 2.98Mb/s- BT not tested
15:13 - 2.16Mb/s - 0.60Mb/s
Kids released from school @ 15:15
16:31 - 0.93Mb/s- 0.60Mb/s
16:50 - 0.44Mb/s - 0.61Mb/s
Now, it is meal time for the youngsters so
18:00 0.68Mb/s 0.57Mb/s
I suspect that when they get back to their dens I will get speeds around 0.30Mb/s for the rest of the evening.

Got to be some sort of log jam somewhere but I seem unable to get the BT test logon to work on my router.

Larry

Edited by deleted (Tue 25-Jan-11 18:12:37)

Someone has to post first
How do you know others aren't in your position?

If I was you I would try a post asking if others are seeing 'throughput problems with Murphx' just in case

In reply to a post by TheValk:

I have rebooted the router at 16:45 today and have synced at 736/5568 which is remarkably good for my distance from the exchange, (1.5 miles).

FYI My attenuation (line length/quality) is also 50db (sometimes 51) and I'm sync'd at 5728kbps so nothing strange about your sync. NB. I'm on plain old ADSL as well...

In reply to a post by b4dger:

Someone has to post first
How do you know others aren't in your position?

If I was you I would try a post asking if others are seeing 'throughput problems with Murphx' just in case

A very good point.
I am off to the 'otherisp' now.

Larry

In reply to a post by b4dger:

In reply to a post by TheValk:

I have rebooted the router at 16:45 today and have synced at 736/5568 which is remarkably good for my distance from the exchange, (1.5 miles).

FYI My attenuation (line length/quality) is also 50db (sometimes 51) and I'm sync'd at 5728kbps so nothing strange about your sync. NB. I'm on plain old ADSL as well...

I have occasionally synced at 5000+ before being moved to Murphx 21CN system but it always dropped connection during the night and resynced at around the 3500 mark.

It is only in the last few weeks that it has held sync at around 5000+ and allowed a profile of 4000 to give me unheard of, (for me), speeds.

That is why I am hoping that I don't have to leave for another ISP.
It is not a case of cost, I am willing to pay for a reliable and speedy service, albeit with a month to month contract.

Larry

Edited by deleted (Tue 25-Jan-11 19:20:50)

I have just managed to run a BT speedtest all the way through including the third test that got me to log on the router at speedtest@speedtest_domain.
The result was broadly the same speed as the first two tests produced, namely, 239Kbps down and 574Kbps up on a profile of 4500Kbps down and 736Kbps up.

It finished with the statement -

" Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test. "

Can any one explain the difference between the tests 1 and 2 and the 3rd and what, if anything, getting the same sort of poor throughput on both might indicate?

I am on a 21CN service.

Thanks all.

Larry

the slow 3rd test means the problem is not specific to your ISP.

traffic for that test is routed differently, so it means the link to the exchange is overloaded (or possibly elsewhere in the BT system, but not between BT and your ISP).

In reply to a post by yarwell:

the slow 3rd test means the problem is not specific to your ISP.

traffic for that test is routed differently, so it means the link to the exchange is overloaded (or possibly elsewhere in the BT system, but not between BT and your ISP).

Ah, thanks.

In a way I am relieved as I like it where I am as regards ISP.

I will just have to wait for BT to increase its capacity I suppose.


Larry