Sky user with constant disconnects

Hi all,

I have a friend (40miles away from me) who has Sky LLU and he has been getting constant disconnections. This has happened a few times and each time Sky sent him out a new router which solved the problem for 6 months.

Now they're refusing to send him another, and aren't sending any engineer. The only advice the call centre gave him was to "look on the internet to get your username/password and use your own router".

Unfortuantely the D-Link is the one router you can't get the username/password from after its been updated to version 2 firmware.

So I was thinking of going over and checking wiring / filters etc.

Anyone got a list of obvious things to check first??

thanks!

In reply to a post by jchamier:

Anyone got a list of obvious things to check first??

Check the skybox is filtered.
Turn off the sky box.

In reply to a post by BatBoy:

In reply to a post by jchamier:

Anyone got a list of obvious things to check first??

Check the skybox is filtered.
Turn off the sky box.

I'm pretty sure that the filters will be fine, the owner is a clued up sort generally - but you're right; worth checking. I suspect they have multiroom so aren't permitted to disconnect Sky Box from phone line though.

In reply to a post by jchamier:

In reply to a post by BatBoy:

In reply to a post by jchamier:

Anyone got a list of obvious things to check first??

Check the skybox is filtered.
Turn off the sky box.

I'm pretty sure that the filters will be fine, the owner is a clued up sort generally - but you're right; worth checking. I suspect they have multiroom so aren't permitted to disconnect Sky Box from phone line though.

Well only for testing really to see if that's the problem. You're ok for a couple of months disconnected

I'm with Batboy on this. The commonest supplier of dodgy microfilters I have come across is Sky. Also, ask when they went multi-room, very common to presume that Sky engineers are clued up and have fitted a filter on the new boxes, and yet haven't.

In reply to a post by Zarjaz:

I'm with Batboy on this. The commonest supplier of dodgy microfilters I have come across is Sky. Also, ask when they went multi-room, very common to presume that Sky engineers are clued up and have fitted a filter on the new boxes, and yet haven't.

Thanks for all the ideas. I finally visited my mate last weekend. He doesn't have an NTE5 unfortunately but has the main socket in the front room (BT box on the external wall the other side where the cable enters the ground - no poles here). Then he has another phone socket in the room directly above - but he has absolutely nothing plugged in here.

He then had a speedtouch branded filter plugged into the wall socket, with the router connected to the DSL side, and a 3 way phone splitter on the phone side, connecting the sky box, DECT base station and answerphone.

I suggested adding a filter, and gave him one of my speedtouch branded ones that I had spare, and so his phone connections are now double filtered.

He's also managed to convince sky to send him another router, which he's been able to extract the login details for - so if this occurs again, we can fit my spare speedtouch 780 and run RouterStats to find out what the SNRM is doing!