My response posted in the O2 forum before I'd been pointed to this thread!!!

http://forums.thinkbroadband.com/o2/t/4004030-re-lin...

i will try do a noise test on the line.
if its noisy what does that indicate? and how to fix it? by BT?

BT and don't mention broadband

switched the router off..
did a noise test this morning, and sounds clear..
switched the router back on

heres my line stats (its sure looks different)
Link Information

Uptime: 0 days, 0:00:01

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,330 / 8,769

Bandwidth (Up/Down) [kbps/kbps]: 1,230 / 7,471

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 19.0

Line Attenuation (Up/Down) [dB]: 25.5 / 45.0

SN Margin (Up/Down) [dB]: 6.5 / 6.0

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 0

HEC Errors (Up/Down): 0 / 0

few minutes later (the max bandwidth changed to 9583kbps)

Uptime: 0 days, 0:03:50

DSL Type: G.992.5 annex A

Maximum Bandwidth (Up/Down) [kbps/kbps]: 1,226 / 9,583

Bandwidth (Up/Down) [kbps/kbps]: 1,230 / 7,471

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 25.5 / 45.0

SN Margin (Up/Down) [dB]: 6.5 / 6.5

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 631

CRC Errors (Up/Down): 0 / 2

HEC Errors (Up/Down): 10,143 / 1

Does a corded phone work? Could we have a photo of the wiring in your master socket/detachable faceplate?

i will need to get back to u about the faceplate.
gotta go to work now, its my last day today anyway =)

Lucky you!

After just less than 4 minutes, all those HEC errors look bad .....

HEC Errors (Up/Down): 10,143 / 1

They would appear to be mainly upstream also, possibly an issue with the card in the exchange ? Something is causing the downstream sync rate to be low for the reported attenuation. You say you have already tried in the test socket, and I guess with a good know working micro-filter. Next step is to push for Be to get an engineer out.

The upstream errors will be cumulative - they don't reset with the router - so the number of upstream errors versus the router uptime isn't really relevant.

John.