Can't download: Host Connection Failed

I have a program to download stock prices from Reuters in the US.

Using my personal laptop, I can't download prices at home. My ISP is Orange. I could download prices to the same laptop with my previous ISP (BTInternet).

Using exactly the same laptop, I can download prices from the public WiFi point at work.

Based on the following info, is the problem with my ISP? If so, can you suggest which questions I should be asking? (I'm not a techie.)

When I download prices at home, I get the following error:

Connection Status: Host Connection Failed

If I do:

telnet quotes.reutersdatalink.com 7983

There are 20 repetitions of the DOS flashing cursor, then I get the message:

Connecting To quotes.reutersdatalink.com...Could not open connection to the host, on port 7983: Connect failed

If I do TRACERT from London, UK, I get the output between the === lines

===================================
H:\>tracert quotes.reutersdatalink.com

Tracing route to quotes.reutersdatalink.com [192.165.218.19]
over a maximum of 30 hops:

1 4 ms 1 ms 1 ms SE572 [192.168.1.1]
2 8 ms 7 ms 8 ms 213.1.112.1
3 8 ms 9 ms 9 ms 213.1.114.14
4 11 ms 8 ms 9 ms 213.1.67.162
5 10 ms 8 ms 8 ms 213.1.79.26
6 11 ms 9 ms 8 ms 213.1.79.85
7 9 ms 10 ms 9 ms 87.237.20.246
8 12 ms 10 ms 9 ms ae1-0.lontr2.London.opentransit.net [193.251.254
.33]
9 14 ms 16 ms 9 ms tengige0-5-5-0.lontr1.London.opentransit.net [19
3.251.242.21]
10 10 ms 9 ms 8 ms 81.52.179.254
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

H:\>
======================================

You can see that step 9 is still London.

Step 10 is France.

I would be grateful for any advice.

FYI: I have the same Telnet & Tracert failures on Orange.

Thanks XRaySpeX

It might help now if some non-Orange people tried.

Here's what a successful TRACERT looks like (from my free WiFi at work):

H:\>tracert quotes.reutersdatalink.com

Tracing route to quotes.reutersdatalink.com

[192.165.218.19]
over a maximum of 30 hops:

1 9 ms 51 ms 59 ms 10.236.32.25
2 20 ms 192 ms 4 ms 198.28.92.33
3 6 ms 12 ms 3 ms 198.28.92.1
4 34 ms 4 ms 14 ms 130.23.233.10
5 10 ms 4 ms 11 ms 64.209.100.109
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.

Everything else is timed out. That's OK, because Reuters block the final hop to TRACERT

Step 5 is Wichita, Kansas. The final hop is to Salt Lake City, Utah for Reuters.

From a BT Business connection:

C:\Documents and Settings\xxxx>tracert 192.165.218.19

Tracing route to rmn.moneynet.com [192.165.218.19]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms homeportal [xx.xxx.xx.xxx]
2 2 ms 12 ms 10 ms hostxx.xxx.xx.x.in-addr.btopenworld.com [xx.xxx.x.x]
3 113 ms 202 ms 199 ms 213.120.178.141
4 12 ms 11 ms 11 ms 213.120.177.98
5 13 ms 11 ms 11 ms 213.120.176.82
6 12 ms 11 ms 11 ms 213.120.176.178
7 12 ms 11 ms 11 ms 109.159.249.106
8 14 ms 14 ms 11 ms core1-te0-4-0-6.ealing.ukcore.bt.net [109.159.249.1]
9 13 ms 12 ms 12 ms transit2-xe11-0-0.ealing.ukcore.bt.net [62.6.200.122]
10 13 ms 12 ms 12 ms t2c4-xe-10-2-0.uk-eal.eu.bt.net [166.49.168.41]
11 13 ms 12 ms 12 ms xe-8-0-0.edge4.London2.Level3.net [212.187.192.61]
12 15 ms 16 ms 17 ms ae-31-53.ebr1.London2.Level3.net [4.68.117.94]
13 20 ms 19 ms 19 ms ae-3-3.ebr1.Paris1.Level3.net [4.69.141.86]
14 20 ms 18 ms 18 ms ae-22-22.ebr2.Paris1.Level3.net [4.69.143.122]
15 101 ms 99 ms 100 ms ae-43-43.ebr2.Washington1.Level3.net [4.69.137.58]
16 109 ms 107 ms 107 ms ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
17 105 ms 104 ms 104 ms ae-2-52.edge2.Newark1.Level3.net [4.68.99.41]
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

However, if I run PingPlotter the first 17 hops are exactly the same but 18 and 19 are destination unreachable at which point it stops!

You need to get the issue escalated to probably second line support and they need to monitor and trace your routing. Ask then to contact the routing organisation responsible for the last successful hop and them to provide onward routing details.

Just wonder if the has been a flooding problem in NY that has taken out some comms links.

Seems ok on O2 LLU.

john@mercury:~$ telnet quotes.reutersdatalink.com 7983
Trying 192.165.218.19...
Connected to quotes.reutersdatalink.com.
Escape character is '^]'.

help
Connection closed by foreign host.


john@mercury:~$ traceroute quotes.reutersdatalink.com
traceroute to quotes.reutersdatalink.com (192.165.218.19), 30 hops max, 60 byte packets
 1  router (192.168.0.1)  3.338 ms  4.852 ms  5.451 ms
 2  * * *
 3  * * *
 4  * * *
 5  208.178.245.81 (208.178.245.81)  341.119 ms  341.928 ms  341.301 ms
 6  REUTERS-LIMITED.TenGigabitEthernet9-3.701.ar8.NYC1.gblx.net (146.82.33.174)  186.757 ms  184.671 ms  184.363 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *^C

ISP Madasafish

Tracing route to rmn.moneynet.com [192.165.218.19]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms xxx.xxx.x.x
2 52 ms 50 ms 61 ms lo0-central1.pcl-ag02.plus.net [195.166.128.235]
3 54 ms 51 ms 53 ms gi1-13-211.pcl-gw01.plus.net [84.92.6.32]
4 55 ms 55 ms 50 ms po4.pcl-gw02.plus.net [212.159.1.129]
5 53 ms 53 ms 52 ms 195.50.122.129
6 55 ms 55 ms 54 ms ae-33-51.ebr1.London1.Level3.net [4.69.139.65]
7 58 ms 57 ms 58 ms ae-47-47.ebr1.Paris1.Level3.net [4.69.143.110]
8 58 ms 58 ms 56 ms ae-23-23.ebr2.Paris1.Level3.net [4.69.143.126]
9 135 ms 135 ms 139 ms ae-43-43.ebr2.Washington1.Level3.net [4.69.137.58]
10 140 ms 144 ms 142 ms ae-4-4.ebr2.Newark1.Level3.net [4.69.132.102]
11 143 ms 143 ms 139 ms ae-2-52.edge2.Newark1.Level3.net [4.68.99.41]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Many thanks to MHC, john2007, and Apprentice for their valuable help

3 successful non-Orange TRACERTs versus 2 failed Orange TRACERTs (XRaySpeX and me) is good ammunition to fire at Orange.

BTW: To be fair to Orange, one problem in 3 years isn't bad
.

Have you asked the website if they are blocking it, as it goes through France?

In reply to a post by BatBoy:

Have you asked the website if they are blocking it, as it goes through France?

Sorry. I don't understand the question. Are you asking if Reuters are blocking the request because it goes through France?

More specifically, are Reuters blocking it?