john2007,

I recently had a OR SFI engineer visit my home to check a fault and before he used his "very expensive" diagnostic equipment he asked me if I had used another router, adsl lead and filter/splitter. Seems to be the normal the normal procedure since the customer side of the nte5 is the user's responsibly - would be good if ISP's a least sent out a router for testing on loan though...

In reply to a post by XRaySpeX:

In reply to a post by Exinferis:

I'm not 100% sure what stats you want, but there's this:

Downstream Rate: 2400 Kbps
Upstream Rate: 672 Kbps

Also Attenuation, Noise Margin (SNRM) & Power all Down & Up please?

I've been all through my router pages and I can't find that anywhere. A quick Google bought up a few pages with people saying the X2000 doesn't have a page where you can see these.

Just updated the Firmware to 2.0.01 and I still can't see anything.

Any other way I can get this info?

Some routers just dont like the kit in the exchange.
For instance my adsl2+ 2 wire router was great on BT adsl2+ but would not work with C&W adsl2+
would get a sync but no internet connection

Hi,
Can you send me a PM with your line number so I can look up Entas notes to find out why you had been led a bit of a dance, and also why you had been given a different number as we provide a free phone number to call up on, we don't have an 0845 numbers.

In reply to a post by iwish:

Some routers just dont like the kit in the exchange.
For instance my adsl2+ 2 wire router was great on BT adsl2+ but would not work with C&W adsl2+
would get a sync but no internet connection

Oh yeah, I totally understand that, but the engineer yesterday took both old and new routers to the exchange and tested them there. He said that neither worked there and that he thought it was a line problem. :? I don't know.

In reply to a post by Exinferis:

Oh yeah, I totally understand that, but the engineer yesterday took both old and new routers to the exchange and tested them there. He said that neither worked there and that he thought it was a line problem. :? I don't know.

So, do they work or not?

In an earlier post you stated:

Chap turned up at about 0830 again (different chap this time) and spent about four hours trying to sort it out. Even took both of my routers to the exchange to check them... nothing wrong with either of them! There's definitely something wrong with the line.

Thank you for your PM with your details, I am waiting on all the notes to be sent over, but I can see you have been on-line now for 11 hours 30 mins, is this when it cam back up for the first time?

In reply to a post by MHC:

In reply to a post by Exinferis:

Oh yeah, I totally understand that, but the engineer yesterday took both old and new routers to the exchange and tested them there. He said that neither worked there and that he thought it was a line problem. :? I don't know.

So, do they work or not?

In an earlier post you stated:

Chap turned up at about 0830 again (different chap this time) and spent about four hours trying to sort it out. Even took both of my routers to the exchange to check them... nothing wrong with either of them! There's definitely something wrong with the line.

Sorry, thought I'd made it clear: the engineer said both the routers work but there's a problem on the line. Proof that both routers work: I'm using the new one to type this! And the old one works fine too.

Edited by deleted (Wed 30-Nov-11 12:32:08)

In reply to a post by vivaciti:

Thank you for your PM with your details, I am waiting on all the notes to be sent over, but I can see you have been on-line now for 11 hours 30 mins, is this when it cam back up for the first time?

No, it came back on at around 1am Tuesday morning. Then it dropped out last night for a minute or so, but connected again straight away.

Thanks for looking into this for me.

I have also asked for a copy of the BT engineer notes to find out why one engineer could be bother to try to fix it and the other could not even be bothered to even spend any time on it.