In reply to a post by MrSaffron:

Looks like the Wholesale systems may have banded your connection, and it needs ISP to request this to be reset, should be pretty obvious is they look at any historical data, or even from the current stats you have posted.

Can you please tell us what this 'banding' entails beyond what the DLM system does, and where/how it is applied? Even better if you know why it is applied; I thought DLM was meant to sort it all.

Banding is one of the DLM tricks that WBC introduced.

The idea is to limit the modem to sync within a certain range of connection speeds, most people don't see it at all, but in faults or if forced by ISP e.g. they run their own analysis on wholesale reports and band accordingly, it can limit the speed of people.

idea is that it should stop lines flapping between 16 Meg and 0.5 Meg

Will be mentioned in SINET somewhere, but too late to go hunting and reading PDFs now

Called Orange and was actually surprised that the guy seemed to know what he was talking about (didn't bother with the usual restart the router, plug into the test socket [censored]).

He said to call back in another 2 days if there is no variation in my download and upload speed at all, as he reckons the router isn't syncing properly. Basically confirming everything you guys have said. I'm pretty sure this will still be the case, but I guess I'll humour them and call back in a day or two.

Fingers crossed I guess.

In reply to a post by Moolapie:

he reckons the router isn't syncing properly. Basically confirming everything you guys have said.

No, he's blaming the router rather than taking responsibility.

Orange CS subscribes to the blame-culture.

Hmmm ok, if he blames the router and offers a replacement then I'll tell him I've already tried another router with the same results and that's not good enough.

I'm hoping I can convince him to hand off the case to 2nd line or higher, or if not I may try arguing my way up the chain myself I guess?

Edited by deleted (Thu 06-Dec-12 18:05:44)

It's fixed!

After waiting a few days for the line to stabilize on its own, I called Orange in India, a nice lady there put me through to the Advanced Diagnostics Team in the UK. Another nice lady took a quick look a my connection and told me she would call me back in 10 minutes.

15 minutes later she calls back, tells me my connection was banded since the line fault, it has now been reset manually and apologies that it didn't automatically rise. I check the net, Instant jump in speed to 19mbs down, 1mb up!

Very surprised with how good Orange support was; I was with them a few years ago and they were terrible, but they have been nothing but helpful recently.

Hurray for the nice ladies at Orange!