Poor Streaming Rates/Downloading Orange BB

Hi,

I'm with Orange using a new Brightbox. On speedtest.net, my readings are roughly 13-15mb download, 1mb upload.

But the problem is when I am trying to either download a large file, or stream (e.g. bbc iplayer, youtube, vimeo etc), the file/stream starts quick, but after a minute or less starts decreasing in speed until it crawls to a stop.

I've tried dozens of websites, multiple computers (both wired and wireless), phones, tablets, clear temporary internet files etc. Nothing works.

Any help would be much appreciated. I've rang Orange a number of times and they have been beyond useless and an embarrassment to customer service.

What speeds do other speedtests give?
What are the connection speed, attenuation and noise margin figures from the router too?

Also pay www.speedtester.bt.com a visit and copy/paste the results

Hi MrSaffron,

I see the same issue described above with brightbox.

Speedtest.net result:

ping: 26ms
download speed: 5.80 mbps
upload speed: 0.9 mbps


Router info:

Data Rate Information
Stream Type Actual Data Rate
Upstream 1116 (Kbps.)
Downstream 6650 (Kbps.)

Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 6.0 dB 6.7 dB
Line Attenuation 27.6 dB 47.0 dB

When I run speedtest.bt.com, I get this:

The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider

I had BT come once and give the all clear. I have booked for them to come next week as well. I hope they find something as this has been nagging me for 2 months now .

Note that this latest one is not capped. Why do they do it to some and not others?

All your stats look good

Try to Download some Test Files from http://www.thinkbroadband.com/download.html

The BT speedtester sometimes plays up. It's not you more it. Can you run it now? It ran for me.

Show me all of the ADSL Status page and the Time Connected from the 1st Status page.

Thanks XRaySpeX,

Now the speedtester from BT ran successfully. However, my streaming still get stuck. In youtube for instance I have to reinitiate the stream every 10 seconds.

Internet
Broadband Type: ADSL
Broadband State: Connected
Internet State: Connected
Time Connected: 04:31:21
Downstream Rate: 6651kbps
Upstream Rate: 1084kbps


Internet

Protocol
PPPoA

VPI/VCI
0/38

Encapsulation
VC MUX

ADSL Mode
G992.5(ADSL2+)

Subnet Mask
255.255.255.255

Features

Wireless
Enabled

Firewall
Enabled

UPnP
Enabled


LAN & Wireless(Default)

I have taken out a few fields like subnet mask, ip address etc which I thought wouldn't be appropriate for a public forum. Let me know if you need anything specific.

thanks,

That's not sufficient. I wanted the rest of the Advanced ADSL Status that you gave only a part of before.

ADSL Status

This page shows information about your ADSL connection if applicable.

Status

Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)

Data Rate Information

Stream Type Actual Data Rate
Upstream 1093 (Kbps.)
Downstream 6653 (Kbps.)

Defect/Failure Indication

Operation Data Upstream Downstream
Noise Margin 6.4 dB 6.9 dB
Line Attenuation 27.6 dB 47.0 dB


Indicator Name Near End Indicator Far End Indicator
Output Power 12.5 dBm 0.0 dBm
Fast Path FEC Correction NA NA
Interleaved Path FEC Correction 136160 128
Fast Path CRC Error NA NA
Interleaved Path CRC Error 239 1
Loss of Signal Defect 6 0
Fast Path HEC Error STR NA NA
Interleaved Path HEC Error 2862 0
Error Seconds 1957 68

Statistics

Received Cells 19033923
Transmitted Cells 5616347

Does this help?

thanks,