Yes, you said in one of your earlier posts that the line noise was perhaps more noticeable when you had an adsl connection. It's highly unlikely that the problem is your side of the test socket since I believe you have tried various dangle filters, adsl leads and routers in the test socket.

However you've just mentioned that stability is possibly better when using the faceplate so it's just possible, although very unlikely, that there is a better connection into the test socket that way rather than perhaps a poor connection when dangle filters are plugged in directly. But the test socket and beyond to the exchange is the responsibly of OpenReach so in any event that would have to be diagnosed/repaired by an OR engineer.

Reckon you'll just have to keep badgering the ISP to arrange a SFI visit...

Best of luck.

Thanks. A replacement router is on the way and they've advised if the connection still drops after that, an SFI will be booked (finally).

Meanwhile, I did the following checks on the BT ADSL Checker site. One on my phone number and a second check was on next door's number (with their permission, they don't have broadband):

http://i46.tinypic.com/104enq1.jpg

http://i46.tinypic.com/zlt35v.jpg

I know line length can vary but the checker confirms both houses are served by the same cabinet number and same exchange, so I'm wondering why the speeds shown are significantly lower for our line rather than next door's. How do these figures get calculated & are they of any use with this issue?

The checker takes into account feedback from a working line on a phone number, so that may account for differences, as well as differences in the line routing.

In reply to a post by wannabemedic:

Thanks. A replacement router is on the way and they've advised if the connection still drops after that, an SFI will be booked (finally).

They are obviously very reluctant to book a SFI

In reply to a post by wannabemedic:

so I'm wondering why the speeds shown are significantly lower for our line rather than next door's.

Your neighbour;s line has no BB history and so is a pure guess.

Update: I called BT yesterday after plugging the single corded phone into the test socket and hearing a faint hissing noise accompanied by clicks.

They did a test and claimed all was well, but I insisted there was a noise on the line. They referred it to engineers to monitor the line for 24hrs.

Now they've contacted me to say the next level engineers have found a line issue "outside but close to the property" and they'll fix it by Monday. They say they won't need access to the property. They didn't have further info available on the type of fault.

This is what is currently showing when the fault is tracked online (differs to what I was told on the phone regarding no access being needed to the house):

http://i45.tinypic.com/6qbllt.jpg

So, unexpected development on the BT side of things. Fingers crossed this will lead to a solution, it's certainly taken long enough to get to this point!

That's good news - it sounds like your undeterred perseverance is getting things moving at last

Would be interested in an update.

In reply to a post by Zarjaz:

Would be interested in an update.

No developments yet, BT said they'd fix it by Monday, so fingers crossed it's either sorted out tomorrow or I get an update with regard to a resolution. I will update this thread when BT get in touch.

Unrelated to this, the cordless phone stopped working yesterday (the base unit charges the handset but it isn't transmitting the wireless signal to the cordless handsets anymore) so that's something else to add to my already lengthy 'to do' list!

Only skimmed though this thread so might have missed things!

When cordless phones have gone wrong in the past they have caused people issues here in TBB! When you tested from the BT TEST socket were you using an old world corded phone or this cordless one that's just packed up?

EDIT: Just re-read things and see you did use a corded phone... Strange coincidence your phone failing...

Edited by b4dger (Sun 03-Feb-13 18:05:59)