|
|
The IP profile might still improve of its own accord, how many days since it was at 2 Meg? if more than five then it looks to be a good old fashioned stuck IP profile - rare these days.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
It has now been 11 days at 2Meg! I had asked about a stuck profile but the last support staff I spoke to weren't interested in doing anything. Today I'll write to their complaints dept and if their response is negative cancel the line with them and suffer the consequences - and make sure as many people as possible are aware of what can happen.
Thanks again.
|
|
|
have you left the router off overnight once in case that wakes something up.
--
Phil
MaxDSL - goes as fast as it can and doesn't read the line checker first.
MaxDSL diagnostics |
|
Register (or login) on our website and you will not see this ad.
|
|
|
|
Yes I tried it last night and has made no difference - either the line is now "trained" at the lower level or the PO have set this up with some kind of cap - router still reads Rate 6336/448.
Wish I hadn't changed and had stuck with Newnet.
|
|
|
They cant cap ip profile only sync speeds
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
|
Thanks again - I am slowly learning a bit more. I've just got off the telephone with PO Support and after explaining carefully the situation a very helpful person looked at this closer and said it had been manually capped at the exchange. They have asked me to connect to the test socket and carry out speed tests for 24hr and then they will look at getting an Engineer to investigate - hopefully I'll sign off here in the not too distant future with a resolution.
|
|
|
More FUD, the exchange houses the DSLAM, but the IP Profile is administered by hardware deeper in the network and they cannot cap it.
They can band the connection speeds but that is all. The IP Profile can get stuck sometimes and 2 Meg is the usual value, it is not because a person forced it, but the joy of computers.
|
|
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
|
|
|
hopefully I'll sign off here in the not too distant future with a resolution. Unlikely, even if you believe that fairy tale.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
|
|
|
Had to explain my situation to the 7th person at PO support this morning. As a pessimist by nature my heart dropped further when he said that I didn't need an Engineer and they would escalate this to 2nd Level Support to change IP profile (what am I to know?), and I should hear in the next 48hrs.
Late morning my phone rang and spoke to what must have been someone with clout because he said the IP profile was stuck and they had now changed it. This afternoon my IP profile was 6.0Mbps and this is TBB speedtest:
http://www.thinkbroadband.com/speedtest/results.html...
Yippee.Fingers crossed.
I had noticed my Upload rate still remains at 448kbps but I'm hoping this doesn't matter. Thanks to everyone for the information which encouraged me to pursue this.
|
|
|
Success 
May we see the full router stats incl. connection/sync speeds? I don't believe we've yet seen a complete set.
And what exchange?
Giving us all this fully will enable us to give you a definitive answer on the 448K Up Sync.
1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC
Edited by XRaySpeX (Tue 16-Jul-13 19:26:51)
|
Pages in this thread: 
Print Thread
