In reply to a post by XRaySpeX:

You can return it under the Distance Sellings Regs w/out needing a reason.

Only if the contract was concluded at a distance. The impression given was that the router was bought in a shop, in which case there's no right of return via that route.

However, there would be a right of return under section 14(3) Sale of Goods Act 1979 if the OP had stated when buying the router that it was to plug into his DSL line. The problem with this approach would be proof.

Mistake when entering into a contract does not create a right to rescind the contract.

Yes, I know how the 'Distance' comes into it.

Maybe, but my impression from the 'website' & 'checkout' was online. But looking back, perhaps he only looked online after buying in shop.

In which case it was doubtful he specified 'ADSL' at checkout.

However, many of these chains have an ' n days no-quibble returns' policy, esp. round Xmas..

Edited by XRaySpeX (Thu 14-Nov-13 20:13:08)

it was in a shop, i've returned other stuff to this shop in the past and been given a refund which I wasn't strictly entitled to so for the sake of £20 I'll just put it down to experience!

actually David_w - the cashier did say how cheap it was for what it was
but as you say I can't remember exactly what was said - maybe she said "cheap for a wireless modem router"
maybe not!

Edited by deleted (Thu 14-Nov-13 21:31:55)

I know I should just be happy it's sorted, but it's bugging me...

had a reply from Zen today who said nothing had been raised to BT yesterday and they were unsure why it's started working now. Zen DID say that they can see the line is now stable and there has been no drops in the past 17 hours, the longest ever apparently (since I joined them just over a week ago)

is it possible that when the BT speedtest site let me run the 3rd test (TAP 3 I think it was called, when you log in as bt_test_user@startup_domain) that this has flagged up some issue to BT Wholesale ?

ping and upload speed have never been affected all the time I was getting poor download speeds - surely this means something somewhere has been done and it's nothing to do with anything physical on the line

Actually, thinking about it, the DSR and any no-quibble returns policy will not apply here as they are only applicable when the goods are unopened and unused.

I thought they had to be in "resalable condition". Where clothes are ordered I believe you can open them, try them on, find they don't fit and therefore return under DSR.

In reply to a post by ian72:

I thought they had to be in "resalable condition". Where clothes are ordered I believe you can open them, try them on, find they don't fit and therefore return under DSR.

You're almost right. The duty is to "retain possession of the goods" and "take reasonable care of them" (regulation 17 The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000/2334)).

So long as what you have done with the goods is objectively reasonable, your right to return them remains intact. In practice, this gives you a right to open and inspect the goods - the supplier cannot insist on the goods being returned in "as new" condition.

In reply to a post by ian72:

That would appear to be a yes from the op:

IP Profile for your line is - 7.15 Mbps

oh yeah, doh!

download speed became very low again earlier on after a power cut (I wasn't here when the power cut happened so it may have been low before this)
noticed the sync speed has fallen to 7840 - was 8148 before
noise margin has went from 14 to 15
tried restarting the router with no luck, the sync speed actually went down again after a reset
left the router switched off for 15 mins - sync speed is still the same but download speed is back to normal now, about 6-7 Mbps

just checked on the BTWholesale website and my IP Profile has went down from 7.15 to 6.5

does this sound like a router problem ?

edit - actually, was just thinking. if my IP Profile was 7.15 before is it possible that's why I was getting really poor download speeds ? because something happened to power the sync rate so the line was struggling with 7.15 ?

Edited by deleted (Tue 19-Nov-13 21:31:55)

if you IP profile and sync speed are above 6M you should get BT speed test results over 5M at 7am at least. If the speed disappears at 7pm then it's a capacity problem somewhere.

If you work through the diagnostic options on the BT speed test the data is logged and your ISP / BT should be able to progress things.

If a router reboot fixed your speed problem it may not be a router problem - for example a zillion connections from P2P apps can floor a router but clear on a restart, or if the line was synced too high with a lot of errors a resync at a lower speed can give a big increase in throughput.