If issue is wiring inside the property that is your responsibility then yes

Without visiting to look and test the wiring it is impossible to know

In reply to a post by MrSaffron:

If issue is wiring inside the property that is your responsibility then yes

Without visiting to look and test the wiring it is impossible to know

How can I test the wiring myself?

reading this thread I would not be surprised if the ringer on the phone was switched off. Before going any further can you take the phone to a neighbour and check it does in fact work on their line.

If the phone does work. repeat the checks at the test socket. With the test socket still exposed, check you have no dial tone at any other phone socket.

Do you have an alarm system, and is this connected to the phone line?

In reply to a post by systemx:

reading this thread I would not be surprised if the ringer on the phone was switched off. Before going any further can you take the phone to a neighbour and check it does in fact work on their line.

If the phone does work. repeat the checks at the test socket. With the test socket still exposed, check you have no dial tone at any other phone socket.

Do you have an alarm system, and is this connected to the phone line?

The ringer on the phone is turned on.
I did some experimenting with the test port open/closed, and here are my results.

http://puu.sh/8GPeq.png

For some reason, one of the socket's still has a dialtone even though the test port is exposed and open and that shouldn't be happening....

Edited by deleted (Sat 10-May-14 17:58:13)

In reply to a post by CainKilgore:

In reply to a post by systemx:

reading this thread I would not be surprised if the ringer on the phone was switched off. Before going any further can you take the phone to a neighbour and check it does in fact work on their line.

If the phone does work. repeat the checks at the test socket. With the test socket still exposed, check you have no dial tone at any other phone socket.

Do you have an alarm system, and is this connected to the phone line?

The ringer on the phone is turned on.
I did some experimenting with the test port open/closed, and here are my results.

http://puu.sh/8GPeq.png

For some reason, one of the socket's still has a dialtone even though the test port is exposed and open and that shouldn't be happening....

If you are sure that the phone is working correctly, but does not ring when connected to the test socket, then the master socket is faulty and you need to get Openreach to replace it,

The dial tone present at any socket when the test socket is exposed indicates that it is still connected to the line and this also requires attention, you may be better allowing Openreach to attend to this as well, but they will certainly charge.

A faulty master socket is rare, Are you sure your telephone works correctly, can you check it's operation on a neighbours line?

In reply to a post by systemx:

In reply to a post by CainKilgore:

In reply to a post by systemx:

reading this thread I would not be surprised if the ringer on the phone was switched off. Before going any further can you take the phone to a neighbour and check it does in fact work on their line.

If the phone does work. repeat the checks at the test socket. With the test socket still exposed, check you have no dial tone at any other phone socket.

Do you have an alarm system, and is this connected to the phone line?

The ringer on the phone is turned on.
I did some experimenting with the test port open/closed, and here are my results.

http://puu.sh/8GPeq.png

For some reason, one of the socket's still has a dialtone even though the test port is exposed and open and that shouldn't be happening....

If you are sure that the phone is working correctly, but does not ring when connected to the test socket, then the master socket is faulty and you need to get Openreach to replace it,

The dial tone present at any socket when the test socket is exposed indicates that it is still connected to the line and this also requires attention, you may be better allowing Openreach to attend to this as well, but they will certainly charge.

A faulty master socket is rare, Are you sure your telephone works correctly, can you check it's operation on a neighbours line?

I'll see if I can get testing it at some point tonight at my sister's (who's line works fine). If this issue was to get fixed, will the download/upload rate have a huge increase?

I'll stick my neck out and say that if the wiring problem is fixed (dial tone at extension socket when test socket is exposed) then you may see an increase in speeds, but nobody can give you a definitive answer one way or the other.

Make sure your phone is working properly before you go any further with this problem.

By doing what you have been doing

Everything is pointing to some issues with the socket and/or wiring, if the phone is working perfectly.

In reply to a post by MrSaffron:

By doing what you have been doing

Everything is pointing to some issues with the socket and/or wiring, if the phone is working perfectly.

Tested the phone on another landline, no ringing. The ringer must be broken on the phone.

In reply to a post by CainKilgore:

In reply to a post by MrSaffron:

By doing what you have been doing

Everything is pointing to some issues with the socket and/or wiring, if the phone is working perfectly.

Tested the phone on another landline, no ringing. The ringer must be broken on the phone.

Now we are getting somewhere, first thing is to get a wired phone that works

http://www.argos.co.uk/static/Product/partNumber/552...

Or any supermarket would have one at a similar price. then we can assist with the wiring problem if you feel able to correct this yourself.