In reply to a post by systemx:

In reply to a post by CainKilgore:

In reply to a post by MrSaffron:

By doing what you have been doing

Everything is pointing to some issues with the socket and/or wiring, if the phone is working perfectly.

Tested the phone on another landline, no ringing. The ringer must be broken on the phone.

Now we are getting somewhere, first thing is to get a wired phone that works

http://www.argos.co.uk/static/Product/partNumber/552...

Or any supermarket would have one at a similar price. then we can assist with the wiring problem if you feel able to correct this yourself.

Morning. So, I found an old phone that was never used and plugged it into all four sockets.

They all started to ring when I called the number except for the one in the Hallway.
I wanted to dig into the hallway cabling a little myself so I unscrewed the faceplate and noticed that it wasn't even connected! There's a green and white cable that looks like they have been cut off, hence no signal was going in or out of that socket.

https://www.dropbox.com/s/wiqrfa889ifhyew/20140511_1...

In one of the bedrooms, it appears as though when I plugged the phone into that socket, the internet cut out!

Edited by deleted (Sun 11-May-14 11:27:13)

The picture you linked to looks like a master socket and not an extension socket. Your extension wiring should be hanging off the back of the face plate you removed.

In reply to a post by MrSaffron:

The picture you linked to looks like a master socket and not an extension socket. Your extension wiring should be hanging off the back of the face plate you removed.

It wasn't, there were no cables connected to the faceplate.

In which case the extensions should be working when the faceplate has been removed and their wiring will be impacting on your VDSL speeds

In reply to a post by MrSaffron:

In which case the extensions should be working when the faceplate has been removed and their wiring will be impacting on your VDSL speeds

Fantastic. I've cancelled the Engineer Appointment.

So, a little update on the situation.

I contacted the head(s) of BT and one of them, Liz, got back to me via phone and told me that she would book an engineer appointment free of charge to sort the wiring out in my home.

In reply to a post by CainKilgore:

So, a little update on the situation.

I contacted the head(s) of BT and one of them, Liz, got back to me via phone and told me that she would book an engineer appointment free of charge to sort the wiring out in my home.

Another update, Liz confirmed to me that it was a "Boost Engineer" which supposedly means that he'll do whatever he can to try and boost my connection. Have to get the appointment confirmed tomorrow for Wednesday Morning.

In reply to a post by CainKilgore:

In reply to a post by CainKilgore:

So, a little update on the situation.

I contacted the head(s) of BT and one of them, Liz, got back to me via phone and told me that she would book an engineer appointment free of charge to sort the wiring out in my home.

Another update, Liz confirmed to me that it was a "Boost Engineer" which supposedly means that he'll do whatever he can to try and boost my connection. Have to get the appointment confirmed tomorrow for Wednesday Morning.

Appointment confirmed. Boost Engineer coming tomorrow between 8am - 1pm at no charge.

Treat him nicely ... tea/coffee, biscuits ... every little helps!

In reply to a post by MHC:

Treat him nicely ... tea/coffee, biscuits ... every little helps!

Engineer just left. His device said that I'm getting 38Mbps Download after he reset the line. He sent a text off to some number and it reset.

Speed is still round about the same right now on my end..
http://puu.sh/8LJk7.png