In reply to a post by BatBoy:

Pity, the limited line stats on the HH5 may give a clue. Alternatively, an unlocked HG612 modem will give the line stats.

I've already unlocked my HG612, hang on I'll get connected to it.

http://puu.sh/8NNqZ.png

Any other page you want me to check?

Edit: http://puu.sh/8NNyM.png
I have the modem (LAN2) connected to my router so it's easy to access the stuff.

I should also mention that my upload is just fine, it's JUST the download that's the big issue right now.

http://www.speedtest.net/result/3503356822.png :/

Edited by deleted (Thu 15-May-14 23:27:28)

Your modem is synced at 36Mbps so the poor speed is possibly down to congestion

In reply to a post by BatBoy:

Your modem is synced at 36Mbps so the poor speed is possibly down to congestion

Managed to solve it. Gave the modem a good hard reboot and that seems to have kicked it back up to 30Mbps (thank god). But it's still no improvement to my original speeds.

BT Whole Sale: http://puu.sh/8NP0S.png
Modem Line: http://puu.sh/8NPbp.png

Edited by deleted (Thu 15-May-14 23:44:59)

Now DLM has kicked in and raised your SNR Margin. Presumably the reboot has given you a new IP address and maybe a different gateway.

Do all your sockets get disconnected now when you remove the faceplate from the Infinity master, or did the engineer not fix that?

In reply to a post by BatBoy:

Now DLM has kicked in and raised your SNR Margin. Presumably the reboot has given you a new IP address and maybe a different gateway.

Do all your sockets get disconnected now when you remove the faceplate from the Infinity master, or did the engineer not fix that?

He says that it has been although I haven't been able to confirm as I've been busy/out and about.
EDIT: Speeds just dropped back down to 5Mbps again..

Edited by deleted (Fri 16-May-14 00:16:56)

Did you turn off CWMP, TR069 and BT Agent on your unlocked modem?

In reply to a post by BatBoy:

Did you turn off CWMP, TR069 and BT Agent on your unlocked modem?

CWMP and BT Agent appear to be off, TR069 is online though.
http://puu.sh/8OeS2.png

I'd disable that if I were you, just remove the tick from WAN connection.
You can turn QOS off as well to gain a bit extra on the upload, unless you have BT TV.

In reply to a post by BatBoy:

I'd disable that if I were you, just remove the tick from WAN connection.
You can turn QOS off as well to gain a bit extra on the upload, unless you have BT TV.

Turned off, speed is around 31.69Mbps, uplod around 6.5Mbps.
QOS was already turned off.

Next day..

http://puu.sh/8PLfl.png