I have connected to the downstairs bt master socket and I'm still getting the same problem. Apologies for being dumb but I don't get what a device filter is? Can you elaborate?

EDIT: you posted just before I posted this and I get what you mean now! Yeah I think everything is filtered

Edited by deleted (Fri 01-Aug-14 17:15:17)

A filter looks like this.
http://images.esellerpro.com/2131/I/548/77/DSL413200...

It has to connect to the telephone line before anything else. (See previous post)
Everything connected to the telephone line at any socket needs to have a filter in place.

We need to see the Time Connected at the same time as the full router stats so they can be correlated.

Also we need to see them from the downstairs master socket. Forget your problem for the mo' and concentrate on the diagnostics.

A filter is that little dangly thing you plug into phone sockets and came with the router. You need 1 for every socket you have something plugged into.

I only have one filter in my house and it houses the landline and the router so that shouldnt be the problem!

Here are the stats:

Time Connected: 00:29:42

Status
Configured Current
Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 907 (Kbps.)
Downstream 6195 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 8.5 dB 6.1 dB
Line Attenuation 23.8 dB 38.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 545 34
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3035 16
Interleaved Path HEC Error NA NA
Error Seconds 76 11
Statistics
Received Cells 429378
Transmitted Cells 91222

Has it dropped in the last 29 minutes?
According to the stats the actual broadband has been up for 29 minutes without a single drop out...

EDIT: is everything wireless?

Edited by ukhardy07 (Fri 01-Aug-14 17:26:09)

We don't have a burglar alarm or a printer and my other house phone is linked wirelessly, we also have another router linked to the EE brightbox one which is wireless and therefore we only have 1 filter.

I'll have a go now on a game and see if I get disconnected

Thanks for the help guys I really appreciate it!

Why do you have a second router connected to the EE brightbox? The EE brightbox is already a wireless router?
This could introduce a whole series of issues especially if the second router is not configured correctly.

In reply to a post by Viesda:

see if I get disconnected

If you do, repeat all those stats for us.

Still getting micro disconnects every so often

Time Connected: 01:30:56

Line Status --- SHOWTIME
Link Type --- Fast Path
Operation Mode Automatic G992.5(ADSL2+)
Data Rate Information
Stream Type Actual Data Rate
Upstream 907 (Kbps.)
Downstream 6195 (Kbps.)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 8.5 dB 5.8 dB
Line Attenuation 23.8 dB 38.5 dB
Indicator Name Near End Indicator Far End Indicator
Output Power 12.4 dBm 0.0 dBm
Fast Path FEC Correction 0 0
Interleaved Path FEC Correction NA NA
Fast Path CRC Error 681 37
Interleaved Path CRC Error NA NA
Loss of Signal Defect 0 0
Fast Path HEC Error STR 3451 18
Interleaved Path HEC Error NA NA
Error Seconds 189 14
Statistics
Received Cells 1715848
Transmitted Cells 423919

In reply to a post by Viesda:

Time Connected: 01:30:56
Loss of Signal Defect 0 0

But not discons from the BB.

Your error counts are in the high side, e.g. ES = 189, would expect no more than 91.

Look in the router log, Adavanced/ System/ System Log for any 'PPP down/disconnected' and copy that bit here.

Edited by XRaySpeX (Fri 01-Aug-14 19:46:19)