You don't know how to copy and paste?

Yes but I have no computer, only mobile devices and tablets and a smart tv. The home hub shows no internet speed as there's no connection, I checked this morning. I've been told there's. Another fault at the d side at cabinet so awaitin more news

You can copy and paste on an iPad, and I assume on an Android device.

I have this...
WAN Status

Connection Information
Line state: Connected
Data Transmitted/Received: 0.0 MB / 0.0 MB
Downstream: 0 bytes
Upstream: 0 bytes

1. Product name: BT Home Hub
2. Serial number: +068343+NQ42313090
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 01:06:21
6. Data rate: 5045 / 26330
7. Maximum data rate: 5072 / 28439
8. Noise margin: 5.8 / 6.1
9. Line attenuation: 0.0 / 24.2
10. Signal attenuation: 0.0 / 24.2
11. Data sent/received: 0.0 MB / 0.0 MB
12. Broadband username: [email protected]
13. BT Wi-fi: No

Okay the fact it states CONNECTED means that it can see a VDSL2 signal and the issue looks to be an authentication one.

The page at http://bt.custhelp.com/app/answers/detail/a_id/46981... will guide you to the figures that show the connection speed between the modem and the cabinet.

Looks like he found the page while you were posting.

Is it giving you internet access now then?

No still have no internet at all. I've contacted bt ( again) but not heard back yet.

Two possibilities:

Authentication issue like we have figured out all along
OR
The line is still connected to the Digital Region cabinet and the cabinet is somehow still turned on.