I appreciate all the posts on this thread.

The last Openreach engineer was very knowledgeable and did further tests and even changed the D-side for good measure.

The fault still persists.

It has recently been revealed that no lift and shift has been done on my line. Zen are trying to do one. But there is no down time, and I thought there was for lift and shift. So I am suspicious. Either that or I am getting mixed up with TPM.

If this fails, I am going to migrate to another ISP, preferably on a different LLU.

At my wits end. But I need workable Internet... So I am not having a dig at Zen. I just need a working connection. ISP is the next thing to try. It has been 4 months after all.

There ought to be a guide for all of these terms somewhere like:

D-side = cabinet to property pair
E-side = cabinet to exchange pair
Lift and Shift = god knows
TPM = new pair going into Exchange to DSLAM
etc

Edited by deleted (Mon 14-Mar-16 22:55:08)

Lift and Shift = god knows

A lift and shift, the service provider allocates and makes live a different 'port' for your broadband to be connected to. This is often, though not always, arranged by a visiting Openreach engineer during an SFI task .... They will have co-op'd with the CP and agreed this needs to be done.

There's a possibility that it might be your router. I have had persistent dropouts on my ADSL connection for several years that, frankly, I have done nothing about except that line tests always returned 'no fault'. When it happened, my usual response was to reboot my PC and router and that would fix it. When the dropouts became more frequent, I noticed that the LEDs on the router were not achieving full brightness when I switched it back on, so I bought a new power brick. That made absolutely no difference. Eventually, I realised that the router worked just fine when my desktop was not plugged in (to an ethernet port). I now have everything connected wirelessly and I've not had a single dropout (and the LEDs achieve full brightness). Is it the router or the PC that's faulty? I don't really know but I suspect it's the router. It's a Netgear DG834N and I'm on ADSL2+, btw. Just a thought.

Edit: Of course, some dropouts may have been due to line conditions or engineering work but so far, so good.

Edit: Connection time currently 65 days.

Edited by micksharpe (Fri 18-Mar-16 16:03:01)

Again thanks for the clarification Zarjaz. I assume you must work for BT you seem very knowledgeable?

Sadly BT refused the lift and shift so my ISP has had to order a TPM. No internet all weekend lol but I am not moaning at least things are progressing .

It is a shame that Openreach refuse to do anything bar a 5 minute ADSL test and a PQ. After that you are more or less told you are imagining the drop outs. It is also a shame as I have met engineers who are very good who given the resource and permission would get to the bottom of these kind of issues within a few hours.

Meh.. anyway I'll post back if it works or not.

It is not the router, I've tried a fine selection of routers already

Probably a long shot but did you know the previous tenants or possible to get in contact with them?

Maybe if they were on LLU they would be able to tell you if they had problems or not. Changing to an LLU provider may work, but then it depends where the fault lies

Asking people if they have had broadband problems is often a fairly fruitless experience in my opinion. They happily tell you, at length, about when they couldn't send those photos to Aunt Doris in Basildon that time. Also, you have no way of knowing if they had their kit set up correctly or not. So any data collated will be fairly worthless.
I should qualify this by saying I have knocked on the doors of folk who lived next door to a huge REIN source, but "had no problems at all".

Nah I didn't keep in touch with the old tenants and agree its probably fruitless to ask a question like that.

Anyway my broadband is back on. Funnily enough I have exactly the same 9db profile applied as before and still getting tonnes of errors/dropouts.

Failed to ask Zen if the TPM was completed - I spent 1 hour and 20 minutes on hold and gave up. I assume they must have had a major outage themselves as normally can get through after 5 minutes tops...

I am thinking if the TPM was carried out, changing LLU is going to be a totally pointless exercise.