No speed estimate was given at sign-up as far as we remember it was up to 8Meg.

I have no idea, what the issue is, it seems very strange it's changed after an Openreach visit.

Pocklington Exchange.

Have you forgotten my original theory? It still fits what we know, and even caters for the rather strange explanation to you by Eclipse.

yes, I remember..... more this evening people have been calling and the telephone is not ringing, and then phone line gone again, no broadband.

dead for 30 minutes.

something is not right

BT fault call being logged.

Possibly a one leg disconnect, the high upstream attenuation hinted but without seeing the sync speed hard to say.

Any advice, for a good modern router, which is better which long line lengths ?

compared to a BT Home Hub3, for ADSL, this is the service we currently have?

What happened since your last post, when nothing was working?

still problem-matic, line issues, we've escalated line fault issues to BT which state there is no fault. So they have gone off to check what work was done on the 19 May 2016, which when all the issues started.

BT fault finder online, still finds no fault (this is telephone line), so it's with BT Faults at the moment.

Eclipse, despite trying to reduce the SNR to 3.0db on the BB, twice, it never happened or too effect, so after being told wait 10 days, for retraining, we kept telling them, noting has changed, SNR is still 6.

then realised they could not do that because they noticed we were on ADSL (duh!) and that's why it was not being accepted.

then we were told this:

"I have checked the connection again this morning and the profile is still the same on the line, therefore I believe there to be an issue whereby the profile has become stuck.

I will raise a fault and contact BT and ask them to manually make the changes requested to get the SNR reset to go through."

and then

"BT have carried out a manual SNR of 6db/interleaved, as well as a port flex / reset at the exchange and a remote cease and re-provide (remapping) as a precaution.

The reset will take 4hrs to reflect and 24hrs to take effect."

and then...

"I have checked the connection this morning and can see that the speed has increased slightly, now in sync at 2.5mb, this could still increase / decrease as is in a 10 day training process.

I will continue to monitor over the week to ensure that it does not decrease. If it remains at 2.5mb or greater then I would recommend closing the case as the connection is on a very long line and the speed achieved is above the threshold that BT have indicated for the line which is just under 2.3mb."

and we are back to unworkable [censored] again, with oh well BT states you line does this, so put up with that [censored]!

It's been terrible for us, only one can use the internet, we cannot watch training material, we cannot webex, cannot remote connect to datacentres, spent 12 hours downloading 1.5GB data from client, we gave up, and drove to datacenter, to collect and download.

Our BB has becomes useless, we are now looking at methods of getting a better service, and we are currently investigating other methods of NON-Wires.

So if there was a known better router than this BT Home Hub3, at working on longer lines, it may be worth a punt.

3.6 was usable for us, 1.7-2Meg is not.

and still don't know where the line sync 4484 disappeared to.

Navigating all this is a mine field, and we will start to check our internal wirlng not that there is alot!

and then get BT out....

BUT, we still want to gt to the bottom of what changes did the BT Engineer complete on 19 May 2016, 1-1.30pm when all this started.

I really do hope you get to the bottom of this although it does seem unlikely.

From a fault perspective if the line is stable and within the speed estimate for the line, there isn't a fault.
Are you sure there is no fibre optic offering?

If you PM me your post code I can take a look at your available options.

For long lines - try and get a 2wire2700HG-V They are a little old now, however they do work well on long lines and I know of several people still using them. It has to be the 2700 NOT the 2701.

Compared to the HH3 - probably better in a lot of ways and you can often pick up a new one for £5 to £10 There are some good diagnostics in it and it will sync/run at 3dB (provided the DSLAM allows) and even as the SNR drops to 0 (zero) it will continue to hold the line.