all avenues are being pursued at present.

we have to change and try different hardware, different routers, faceplates, adsl filters etc

and then the quality of line, again it is intermittent, sometimes no line, sometimes crackles

BT at present claim it's perfect.....no fault found.

so eventually we will get them out, if they can find anything, but we are trying to establish what the engineer did when it failed!.

well 2700 has arrived so thats what I'll be doing tomorrow.

ah, well BLACK MAGIC may be at work here then!!!!

see responses....

Okay, so today, a day of Broadband fun.....and checking....2700HGV had arrived so was keen to get this up and running, and check...

To rule out any internal wiring issues, I went direct to the source and incoming wire from the telegraph pole, and connected my BT Home Hub 3 router, and checked:-

1. Same Sync speed of 2.313 Mbps reported, I had noticed today, that the SNR was 2.9 on the line, Eclipse had suggested they were going to lower this, but it's not had any effect on the SYNC the BT Home Hub 3 reports, and hence also throughput and speed tests are slower than expected.

2. Re-connected the BT Home Hub 3 to ADSL face plate, same 2.313 Mbps reported.

3. Remove faceplate, and connected to master socket using filter - same 2.313 Mbps reported.

4. Connected the 2Wire 2700HGV to the incoming telephone wires from the pole!

WOW - the SYNC speed connected at 4.512 Mbps this is a first! So maybe HH3 is broke!

5. Connected the 2Wire 2700HGV to the ADSL faceplate - same SYNC speed of 4.512 MBps

6. Connected the 2Wire 2700HGV to the NTE5 master socket, using filter - same SYNC speed of 4.512.

7. Re-connected BT Home Hub 3, and SYNC speed returns to 4.484 Mbps

So all working again, as we were for the moment!

So the 2Wire as "RESET" something ?

Also in more testing with 2Wire versus BT Home Hub 3, I'm almost 4 Meg download, compared to BT Home Hub 3 of 3.6 Meg.

So, well worth the £10 investment!

So what's going on here, and what has the 2Wire done, the BT Home Hub 3 could not, and I have restarted, turn off, for 12 hours he HH3 so it could reset!

I assume at (4) you mean the socket plus filter once the faceplate is removed?

It sounds rather like the test socket, the one your ADSL faceplate plugs into, had a buildup of grunge and the multiple insertions and removals have cleaned the contacts.

I've forgotten the term for the grunge, but it was discussed recently somewhere on these forums.

I'm not convinced of that! A random build of grunge at the same time the engineer visited!

The 2Wire, has done something to the LINE.

Anyway, seems to be back to normal....

Thanks for the suggestion to use a 2Wire MOST HELP FULL!

and the 2Wire is definitely much faster than the BT Home Hub 3



Tests now... with 2 wire...

Download speedachieved during the test was - 3.3 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 3.92 Mbps

before the IP Profile was 2.0 something....

Is this grunge?

Edited by einsteinagogo (Tue 07-Jun-16 16:45:53)

I've forgotten the term for the grunge, but it was discussed recently somewhere on these forums.

I believe the post you refer to was from Eckidoo and maybe he called them 'dendrites' or something similar ..... life being too short to hunt.



As for the OP, the hub three was always naff on long lines .... putting a 'long line thoroughbred like the 2700 on has doubtless gee'd up the remote systems.

Bin the three.

Is this grunge?

No, this is grunge

always worked well until BT Engineer did something on the 19th May 2016 at 1.00-1.30pm.

odd thing is it *NEVER* recovered, but the 2wire 2700HGV, somehow reset the line.

always worked well until BT Engineer did something on the 19th May 2016 at 1.00-1.30pm.

odd thing is it *NEVER* recovered, but the 2wire 2700HGV, somehow reset the line.

What exactly could an engineer have done that using a 2700 was able to fix ? It was a coincidence.