Yes, that's what I thought but it didn't seem to sink in with the support persons. I did report the fault last week but the status hadn't been updated - indeed it is still looking the same this morning but, suddenly my ADSL is back to 'normal'. I can only assume that either an engineer decided to take a look but none of the fault reports were updated or, coincidently, some other work was done that fixed my problem. At least it saves me from emptying and dismantling the cupboard.
Stat's now look much more healthy, in particular the attenuation is down about 10-12dB and the noise margin is up a little. For those that suggested reporting a crackle I could not hear anything unusual on the line so that would have been hard to pass off.
Product name: BT Home Hub
2. Serial number: +XXXXXX+XXXXXXXXXXXXXX
3. Firmware version: Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 16/11/15
4. Board version: BT Hub 5A
5. DSL uptime: 0 days, 17:59:17
6. Data rate: 448 / 3936
7. Maximum data rate: 1004 / 3936
8. Noise margin: 17.0 / 7.8
9. Line attenuation: 29.5 / 50.2
10. Signal attenuation: 29.5 / 48.5
11. Data sent/received: 193.4 MB / 1.1 GB
12. Broadband username:
[email protected]
13. BT Wi-fi: Yes
14. 2.4 GHz Wireless network/SSID: XXXXXXXXXXX
15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security: WPA2
17. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID: XXXXXXXXXXX
19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security: WPA2
21. 5 GHz Wireless channel: Automatic (Smart Wireless)
22. Firewall: Default
23. MAC Address: XXXXXXXXXXX
24. VPI/VCI: 0 / 38
25. Modulation: G.992.1 Annex A
26. Latency type: Interleaved
27. Software variant: AA
28. Boot loader: 1.0.0
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ukhardy07