Have you tried naming the 5ghz and 2.4ghz SSIDs different? Then only connect into the 5ghz name

Yes they are named differently. On this computer for example I'm connected to the 5Ghz signal, but my phone and one of the laptops will only connect to the 2.4Ghz. This was never a problem previously.

Edited by charlestown (Sat 18-Mar-17 20:53:09)

In reply to a post by MrSaffron:

so the graphs are important.

^^^ This bit

In reply to a post by charlestown:

Yes they are named differently. On this computer for example I'm connected to the 5Ghz signal, but my phone and one of the laptops will only connect to the 2.4Ghz. This was never a problem previously.

What router did you have before? Can you not go back to it?

For the last few years I was using a BT HomeHub 5, but that only works with BT. I also had a BT modem with a Tp-Link router that was fine when I was with BT.

The new ISP originally gave me another Asus that was limited to 2.4Ghz. This had the same problem, though it was perfect for the first two days while I had that temporary login, before they made that switch I mentioned in the original post. Everything changed in 10 minutes when that change occurred.

I am really doubtful that the router is the problem, but it may well be the wifi settings for their setup. Perhaps there is some obscure setting that is causing problems.

Edited by charlestown (Sun 19-Mar-17 09:04:46)

Can you run a thinkbroadband speedtest and post the full link to it?
e.g here is one of mine
http://www.thinkbroadband.com/speedtest/results.html...

We need to see the full page and graph.

Sure here is one: http://www.thinkbroadband.com/speedtest/results.html...

As you've not linked to the result I could but won't in case there is some reason you are not wanting to name the provider but would say

The shape of the lines suggest there is a problem, and if you have a similar shape graph when using an Ethernet connection then someone is wrong and it could well be the capacity that the provider has.

Noticed you were running the flash test, so trying http://labs.thinkbroadband.com/speedtest/ as a double check (i.e. does not use flash) is worth while.

This example http://tbb.st/1489941313624952455 shows a very good test, notice how the two download tests are almost identical, and after a very short time the is running flat out.

I did post a link, but it was elsewhere in the thread. I think it's clear I'm not simply placing blame on the ISP but trying to find a solution. I work from home and rely on having a fast, stable connection.

This is wifi from yesterday with the flash test using Chrome:

http://www.thinkbroadband.com/speedtest/results.html...


This is the same test now using Chrome, but on Ethernet and this is pretty slow I think at 49mbps on a 76mbps connection.

http://www.thinkbroadband.com/speedtest/results.html...


This is the non flash test using an Ethernet cable on Chrome

http://www.thinkbroadband.com/speedtest/results.html...


This is the non flash test on wifi at 5Ghz on Chrome.

http://www.thinkbroadband.com/speedtest/results.html...


These are actually faster than I generally see when testing with speedtest.net, but nevertheless my Ethernet connection here is slower than the wifi connection I had on the old ISP. Hopefully the graphs will tell us something useful.

Who is your ISP?