It's CloudScape Connect.

Can you run 2 speedtests, all over ethernet please.

Also run 2 speedtests on www.speedtest.net please - again ethernet.

Honestly those graphs are really bad and they indicate very strongly congestion (looking at the wired one). I can go into more details, but effectively it means the ISP is not purchasing enough capacity for everyone as they're keeping costs down. You rarely see this on big ISPs (BT, talktalk, sky) nowadays but it used to be a lot more common.

How long is the contract for?

Edited by ukhardy07 (Sun 19-Mar-17 17:58:22)

OK here are two from speedtest.net on Ethernet:

http://www.speedtest.net/my-result/6144702183

http://www.speedtest.net/my-result/6144705297

And two from this site:

http://www.thinkbroadband.com/speedtest/results.html...

http://www.thinkbroadband.com/speedtest/results.html...

I am actually on an unlimited business package that is more expensive than the home packages and supposedly free of congestion. It comes with a fixed IP address. The contract is for 12 months and the internet was fast for the first two days while I had a temporary login. The moment they switched that it has been pretty slow and unreliable.

All the troubleshooting has been very time consuming. There have been times with the wifi when I've seen download speeds below 5mbps.

It shows in the link he posted in reply to your example.

Odd that two people don't seem to see it.

I suggest you check with them that they haven't accidentally dropped you onto a standard non-business connection when they changed whatever it was. Before chasing what may not be a fault so passing all tests.

That seems very reasonable and may explain the problem, so I'll ask them now. For comparison sake this is a speed test I once ran with BT.

https://sunnymede.net/screenshots/2453051347.png

I've just had a reply from the ISP and they think the results here are not reliable. They ran a check on a Virgin cable connection that showed good results at speedtest.net but much worse on the checker at this site.

http://www.thinkbroadband.com/speedtest/button/14900...

http://www.speedtest.net/my-result/6146039174

Speedtest.net (OOKLA engine) is well known to be ISP's preferred tester. It drops the highest and lowest few readings and averages the rest, always multi-threaded.

Try this one. Ignore all the red instructions, just say you've done them. Of course make sure nothing else is using the connection. Further Diagnostics won't work but you should get speeds and latency.

Thanks I'll give this a go, since I don't seem to be getting very far with Cloudscape. I have lost so much time on this over the last couple of weeks...

Edited by charlestown (Mon 20-Mar-17 12:03:41)

We have been in constant contact with this customer, replaced his router with a more expensive (ASUS DSL-N66U with 5Ghz WiFi) device at our expense.

The main issue is his WiFi speed it slower than his wired speed and this drops off as his distance from the router increases. Now as far as our understanding of WiFi does this is normal.

If anyone would like to add to this thread and has anything to add please contribute.

Cloudscape Connect Ltd