So why would BT have the records wrong? Surely they would know at the time of upgrading cabinets which houses were connected to which cabinets. If this line turns out to be unsuitable for FTTC and I'd known before I never would've bought the house.

Did you notice what I mentioned about the phone number?

If you have moved in and given a new phone number it is normal for that number to have been located elsewhere, and it takes a while for records to catch up, and providers should have ordered the broadband service based on the address with a new line provide.

Without access to all your details its difficult to say that beyond it needing Zen to resolve things, you may be panicking unduly.

They did do it based on address. I ordered the service from my old address before I knew what the phone number here would be.

Phone number different to the one previously at the property?

In reply to a post by jez9999:

So why would BT have the records wrong? Surely they would know at the time of upgrading cabinets which houses were connected to which cabinets.

I had exactly this problem. FTTC couldn't be ordered while the records were wrong - because the automatic back-office systems allocate a port in the wrong FTTC cabinet.

It took a few months to sort out.
http://forums.thinkbroadband.com/fibre/t/4398651-re-...

In reply to a post by jez9999:

If this line turns out to be unsuitable for FTTC and I'd known before I never would've bought the house.

When you use the address checker on the same website (but not the postcode checker), does it report the same cabinet? If you enter /just/ the postcode into the address form, it will give you a list of all addresses in the postcode, so you can also check your neighbours.

Months?? Holy [censored], any tips on speeding it up?

And which website are you referring to?

I dunno.

In reply to a post by jez9999:

And which website are you referring to?

The one you used for the telephone number lookup. Use the Address Option. Not the third option which is for pure postcode..

But, inside the Address option if you just enter the postcode there, you get a list of all the addresses. So you can check yours and your neighbours.

In reply to a post by jez9999:

Months?? Holy [censored], any tips on speeding it up?

a) It was a "pair prove" task, done by an Openreach engineer, that finally unclogged the problem.
http://forum.kitz.co.uk/index.php?topic=14908.0

b) It took persistence from a senior member of my ISP's staff, and good knowledge. I needed to get a single contact at the ISP to make things happen, rather than calling into a call centre, getting different people each time.

c) Make sure that, if an installation fails on any one day, you are put back to a working ADSL setup.

What the OP describes is a problem that occurs infrequently ... Due to some unfathomable issue the lines copper routing held on record is incorrect, so incorrect it is routed (on records) off a different cab.

The punter orders, the FTTC ties are allocated and provisioned to the cab correct by records, but this is of no use to the punter 'cos their line actually goes through a different cab.

Another fly in the ointment is contractors doing cab only FTTC provision tasks ... They don't give a monkeys if the quoted telephone line ain't present in the cab, just com(plete) the job and take the money. Now Openreach mark as complete, and the error doesn't come to light until a fault is raised.

Had one like this in Woodley, 5 times we went out, informed whoever that the ties had been provided in the wrong cab, and still it didn't get connected. .......

The OP will have to push and push again with his CP.

He is seeing ADSL speeds because that's what he has.... ADSL