What is CP?

CP = Current provider.

This is something likely needed to be handled by executive level / a complaints handler. I have details for the teams at sky, BT and talktalk but not for zen. Anybody here able to point the op to somebody at zen who can handle the case end to end in the best way possible? IE Executive level support email or something similar?

I doubt standard customer services will get anywhere on this.

In reply to a post by ukhardy07:

CP = Current provider.

Uh uh . CP = Communications Provider. Can be an ISP, a line rental provider, or both for a particular end user.

It probably (I haven't checked) also includes mobile providers and wireless broadband. Virgin Media as well of course.

IIRC it is Ofcom-speak and Openreach-speak. Just an umbrella term.

Edited by RobertoS (Wed 14-Jun-17 00:47:38)

Zen should be able to escalate from the people who you deal with to someone who can recognise what everyone here has, that something is amiss and needs resolution.

Always learning, I read that it was current provider years ago on the Sky Forum. At least it always read ok for me!

I found out a few years ago when I first went to read the actual Ofcom General Conditions document, in particular Section 22 that covered the MAC process at the time. Now updated of course to the GPL system.

The Sky forum one sounds like a reasonable assumption that looks plausible, as you say, but breaks down when you read Ofcom documents. And, IIRC, BT SINs.

CP = Current provider.

Communications Provider is what I meant it to mean.

Yep my bad, some poor advice on the SkyUser forum where they stated it meant that a few years back.

A classic internet myth .

It's fixed today. Modem syncing with VDSL2 PTM traffic, and speeds a bit slower than my last house... not too bad though.