Now why would a �frames engineer� (that�s a telephone exchange �jumper runner�) have anything to do with a VDSL issue ? They do not get involved with it as a product.

Don't ask me, as I said I don't think it's right myself, I was told this some time ago on a forum. Don't shoot the messenger.

Edited by Ixel (Thu 21-Dec-17 17:07:45)

Apologies - just a shot across the bows of the reteller of the messengers message.

Miriam,

It's not that support has been lacking, on the contrary, the response has been quite good. I realise that BTOR have made this issue difficult for ISPs to deal with. I believe the solution lies in making a fuss with BTOR and good old fashioned persistence, rather than trying to address a fault which we all know isn't there. I simply reset my modem far too many times because I had troubles with the configuration as detailed in a previous thread, and now long resolved.

The issue I'm having with IDNet is that, put simply, I'm now getting the slowest speeds since I first had FTTC, yet paying the most for it than I've ever done. I realise BTOR is the irritant here, but ultimately my contract is with IDNet and the buck stops there.