In reply to a post by Victoria16:

Thanks, I'll try this when I can find the way in - must have the details somewhere on my pc...

login for virgin hub is :-http://192.168.0.1
you will need your password though unless it is still the virgin default

Before you do anything else, rule out the other bits of networking kit.

Plug both PCs direct into the Virgin router and test.

In reply to a post by andynormancx:

Before you do anything else, rule out the other bits of networking kit.

Plug both PCs direct into the Virgin router and test.

that wouldn't test the wi-fi issue he is having problems with ethernet ports could be performing at peak but wifi cards not

At risk of stating the obvious, have you tried testing your devices via ethernet cable? My old desktop PC is useless over wifi, my wife's new one is fine ... so I got a longer cable as I don't cart the desktop around, does all I need.

I write software for a living, I know how to troubleshoot stuff. Troubleshooting is all about isolating the variables to narrow down what is broken.

By plugging in via Ethernet it removes wifi from the equation. If the new machine still has problems they know the issue isn't the wifi card and is something else. If it doesn't then they know to look more into what is happening with the wifi card.

Keeping just testing with wifi doesn't tell you anything new.

Edited by andynormancx (Wed 03-Jun-20 21:23:06)

In reply to a post by andynormancx:

I write software for a living, I know how to troubleshoot stuff. Troubleshooting is all about isolating the variables to narrow down what is broken.

By plugging in via Ethernet it removes wifi from the equation. If the new machine still has problems they know the issue isn't the wifi card and is something else. If it doesn't then they know to look more into what is happening with the wifi card.

Keeping just testing with wifi doesn't tell you anything new.

Maybe you are and maybe you do ,there is no way of checking what anybody claims to be or do on the net but to "trouble shoot" wouldn't you first establish what was the specification of the item you were trouble shooting?
From basically the year dot ethernet ports will handle well over the speed a 200mb connection will provide without any/much throttling, the wifi cards however over a comparably short time scale vary considerably in the wi-fi protocols they can handle,the steps I have suggested are to establish if there is something that needs "troubleshooting" or is n0rmal for the spec of the machine:-after all if you lived in Germany and used the autobahn I doubt you would troubleshoot a ford fiesta because a McLaren past you going a lot faster?:-the specifications are different!

In reply to a post by steve195527:

From basically the year dot ethernet ports will handle well over the speed a 200mb connection will provide without any/much throttling,

10 base-T?

I guess it depends how far back said person thinks they know IT. I started with 10-Base2 myself, but work with people whom used 4 Mbps Token Ring.

38mbps suggests you only have a 1x1 WiFi "n" card working on just 20mhz of 2.4ghz. This is the effective maximum. If you check your connection speed in the "network and sharing centre" I imagine you are only connected at around 72-75mbps.

WiFi "n" can do 150mbps @ 40mhz, or 75mbps @ 20mhz. As WiFi is half duplex you will only ever get half this rate. Thus half of 75mbps is 37.5 which is what you are seeing.

I agree with Andy that the logical first check is wired. This will show if the issue is with WiFi. Then you can do the checks from there.

I have a really poor 1x1 'n' USB dongle on my Lenovo PC. It also tops out at 37ish. However, at some points it drops to early 20's.

I also started on 10-base2, but I suggested 10-baseT as it would be cables and sockets he'd recognise!