Plusnet

Since switching to BT, I've been very happy. With Plusnet it was a very different story and now things are turning sour for my Uncle and his Plusnet connection.

Ironically, he's only just switched his Line rental from BT and now he starts to get line faults. 1st thing - his broadband starts to drop at random times during the day, 2nd thing - now his performance factors have gone down dramatically (Download: 0.12meg, Upload: 0.38, Ping 95ms) and 3rd thing - it's been happening for nearly a week. Yesterday I logged in with his account at faults.plus.net and reported everything, they say there is a 24 hour turnaround but I beg to differ. It's now been over 24 hours since I reported the faults. They don't seem all that fussed at Plusnet about these very effective issues.

It might be worth checking with Plusnet's maintenance and stutus pages. There was a (BT?) outage last week, and Plusnet have had load balancing issues since.

We live in Norfolk and that was the London area, so it hasn't affected us. It's all sorted anyway, because he's submitted a ticket for a MAC Code to move to BT.

In reply to a post by willsweet2:

We live in Norfolk and that was the London area, so it hasn't affected us.

It doesn't work that way.

Your traffic disappears into the BT Wholesale network at your exchange, and emerges at one of the twenty BT Wholesale nodes dotted around the country, for handover to the ISP. Faraday is one.

Given that PN said about half their customers could be affected I would hazard a guess they only use two nodes. Given that there is one in Sheffield, that stands a fair chance of being the other. What determines which a given customer is on I don't know, or even whether it is fixed. Logic says it shouldn't be, but ...!

I live in Scotland and have noticed load-balancing issues over the past few days. No matter now though.