O2 IP migration catastrophy

I have been with O2 as my business ISP for 6months. Last Friday 17th I was told my static IP address had be migrated to a new system. I didn't think that would be a problem - but how wrong could I be!!!!
Seven days later to cut a long story short I still don't have a static IP address and I've been unable to communicate via email for the last 7 days. Email is integral to our business and apart from losing my time trying to sort this out all week, when I do have other things to do - I'm aware that we've lost business. I'm stuck - I want to switch supplier but everything takes at least 6 days to switch over (45 days for Virgin). O2 tell me when its going to be resolved (usually 24 hours) but when that 24 hours is up - I get told it's going to be another 24 hours - If I was given an honest answer I can plan....
Is there anyone out there had similar problems? I'm almost defeated and very frustrated!!!

It might be worth considering moving the email to a hosted solution, i.e. break the link to the broadband line.

Definitely.

We outsourced ours to Microsoft (Office365) Can't fault it so far..

Thanks for your advice both. I'm looking into it now. I think breaking the link with the broadband line is definitely the way to go for us.

Hi Jwar

Sorry to hear you've had troubles. Another suggestion is to ensure that your DNS for your company is with anybody but your ISP. The DNS is the principal archtiectural method designed to deal with IP address changes. If your have independent control of your DNS, you can change the published IP address of your mail/web/whatever servers and have them active in minutes/hours.

There can be issues *sending* mail, but that's quite different from a business point of view.

Notwithstanding: I too would recommend online services in many situations, certainly excellent from a business continuity point of view.

Hope that's helpful (to someone!)

Kind regards
Jonathan.

Duh! I read it as Jan 2015.

Edited by XRaySpeX (Mon 26-Jan-15 15:03:13)

OP has two posts, both in this thread, both Jan 2014 .