Zen - New Build Service Provision - BEWARE!

I am buying a house 50 feet from a FTTC enabled cabinet; there are houses with FTTC service all around my new property, and I know the property is served by the cabinet,

Zen state however that they cannot provide a FTTC service to me. I can accept that given the fact that its a new build that the issue is likely to be down to incorrect data in the BT OpenReach database.

What I find hard to accept, is that Zen are seemingly unwilling to put an iota of effort into helping me sort this out.

As an end user I cannot talk to OpenReach to resolve the situation, and am therefore reliant on a Service Provider to do this on my behalf. Zen have refused.

I am a previously happy customer of Zen, but will now find it all but impossible to recommend them to anyone ever again.

From a 5 star service to zero stars.

Sadly,

D2K.

This type of thing with Zen I'm afraid we hear of once or twice a year. With their reputation that is too much.

Hi Dilbert

Sorry to hear your story: mine was very similar, and the only thing I can suggest is complaining up the tree at Zen, where eventually you'll find someone to help.

My situation was extremely similar: mistakes in the Openreach Database were just ignored and initially BT flatly refused to do anything about it. The happy ending to my story is here http://forums.thinkbroadband.com/fibre/t/4342314-re-...

Kind regards and best of luck.

Jonathan.