Sky Fibre speed drops

Was getting about 30 down and 8 up on Sky fibre and was happy with that beens I'm about 700 metres from the cabinet. After the recent storms I had several losses of power which obviously affected the Openreach kit. My speed dropped to 19 down 7 up.

Now I had seen after a few power cuts before the speed drop and new it would come back slowly overtime or until I called Sky.

I left it 2 weeks and it didnt rectify. Ill called Sky who told me that my line estimate had changed from its original 27.9 down to 21 down, almost 8Meg!!!! Now the best part is there is nothing they can do about that as its due to new customers added in the Cabinet,

The copper cabinet only feeds approx 100 properties and I was the first customer in the fibre cabinet back in July.

Is this all correct and nothing can be done?

Thanks
Craig

Can't be definitive but it is possible it is cross talk slowing you down - many people who are early adopters will see faster speeds at first and then get slower as more lines are connected.

It is also possible that due to the power cuts the DLM has kicked in and lowered your line rate for stability. If that is the case then Sky may be able to got wholesale to reset it - you could ask them if they can get the DLM reset and see what happens.

In reply to a post by ian72:

Can't be definitive but it is possible it is cross talk slowing you down - many people who are early adopters will see faster speeds at first and then get slower as more lines are connected.

It is also possible that due to the power cuts the DLM has kicked in and lowered your line rate for stability. If that is the case then Sky may be able to got wholesale to reset it - you could ask them if they can get the DLM reset and see what happens.

Is there line management of fibre? I didnt think there was?

You have me thinking now but I am sure there is DLM on FTTC (it is the VDSL part that uses DLM) - FTTP doesn't need DLM.

That depends what yu mean by "line management".

There is an Openreach DLM running in the FTTC cabinet DSLAM, and on BT Wholesale services, (i.e. all except Sky and TalkTalk), there is also an IP Profile of 0.9769 imposed by BT Wholesale.

Individual ISPs may also have their own line management.

Edited by RobertoS (Wed 05-Mar-14 12:31:26)

In reply to a post by RobertoS:

That depends what yu mean by "line management".

There is an Openreach DLM running in the FTTC cabinet DSLAM, and on BT Wholesale services, (i.e. all except Sky and TalkTalk), there is also an IP Profile of 0.9769 imposed by BT Wholesale.

Individual ISPs may also have their own line management.

So who decides or what equates the new estimated speeds?

Estimated speeds are by Openreach and relate to the connection speed, (sync), not the data throughput (speed test) speed. The BT Wholesale checker gets its data from Openreach.

Is it possible a fault scenario can cause the estimate to drop.